Malaysia Airlines — automatically ticket cancelled and fair not returned

Address:

Jalgaon, Maharashtra

i made a online ticked on[protected] at malaysiaairlines.com . A airfare from penang to Bangkok
and travelling dates were[protected] .. after proccesing the tickets they deducted amount of rupees 13997 from our credit card and after some time i got a mail that ticket has been automatically cancelled and plz call our customer service deck . as i contacted them and they told me to contact a near by malaysiaairlines office..then i also contacted with them but still i got no response they are not responding my mail and they are not returning my money back