I purchased my RITZ car on 25/03/2010 from Abharan Motors, Udupi. The car was working fine in the beginning but soon after the rainy season and winter, I started facing problems.
1) My cars wind screen and side windows gets moisturizing and causing poor visibility. Keeping the a/c on, towards the wind screen to demist the moisture couldn’t help to improve the visibility and the problem persists even after the rainy season.
2) The sunlight reflects the dashboard hampering the visibility on the windshield.
3) The air conditioning cooling being excess in the front seat leg area - freezes the foot causing discomfort while driving.
I took the vehicle to Abharan Motors to get the above problems rectified, but they have failed to resolve the same. Even after continuous follow up, Maruti is not ready to give any feed back nor even took any initiative to solve these problems.
Now, being dissatisfied and feeling miserable with very poor customer service I have moved to consumer court, to get the justice done to my grievances.
By this means, I would bring to the public notice that Maruti is emphasizing on Productions & Sales rather than Performance & Services.
S. GOPAL SHETTIGAR
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