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Dear Mr.Preet do you get enough support from executive on time with batter response personally..??/
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Hi Mr. Preet, I have faced the same problem. I used the Wi-Fi, and after few days got a call from matrix saying that your GPRS usage is all time high. I never activated this service. Sent a complaint regarding this, but I think i will face the similar problem as yours. Do let me know what happen next? Did you had to pay the bills?
I am facing the same problem ...they charged my credit card Rs.13000/- whereas it shouldnt have been more than Rs.3000/-
My US no.was[protected]
I was under a plan for 300 minutes free per month when i visited USA but they charged me for all my usage without deducting any free minutes.Inspite of repeated complaints i have got no respite from them.
They are complete fraud & have no physical office in a city like Mumbai where i can go & meet their seniors!!
PLEASE BEWARE
My US no.was[protected]
I was under a plan for 300 minutes free per month when i visited USA but they charged me for all my usage without deducting any free minutes.Inspite of repeated complaints i have got no respite from them.
They are complete fraud & have no physical office in a city like Mumbai where i can go & meet their seniors!!
PLEASE BEWARE
i had taken 2 sim cards from matrix to italy during month of june 2009. on comming back i got a bill of rs 6800 approx. and to my shock there was one call of 4 hours and 2 minutes in it. on finding out it was the no of italy museum in florence.
i had never made such a call and it was an automated no. besides at the very time i was inside the museum and i had no reason to make any such call. moreover i did not even havce their no.
the shocking thing was that just 2 minutes after the 4 hour call started ther ewas another call showed incomming to my phone. from my other matrix sister no which my wife had.
and my wife s bill showed the same call as incomming also. which is not possible . the same call shown as incomming on 2 differnt mobile from each other.
. that too when a 4 hour call to the museum is going on. this is absurd and stupid. and anyone who see s the bill will realise that. yet matrix is saying it was legit. and they are inquiring about it since 2 weeks now.
think they are scamming people and it was lucky for me that i had called suring that time and that too to my other mobile no who s bill i have as a proof. i will go to the consumer court if they do not refund my money.
moreover they blocked 10000 rs from my credit card after they had already deducted the bill amount from ym card. this is illegal . no one can charge your credit card after they have already billed u once and since i had already returned their card long back there was no reason tocharge my card again.
its like u pay at a resturant with a card and the next day the resturant charges u again thru the same card just because they have your card no.
thes epeople should be brought to book. anyone else having such an experience please email me at [protected]@hotmail.com or give me a feedback about how things went at any consumer court they have been to .
i had never made such a call and it was an automated no. besides at the very time i was inside the museum and i had no reason to make any such call. moreover i did not even havce their no.
the shocking thing was that just 2 minutes after the 4 hour call started ther ewas another call showed incomming to my phone. from my other matrix sister no which my wife had.
and my wife s bill showed the same call as incomming also. which is not possible . the same call shown as incomming on 2 differnt mobile from each other.
. that too when a 4 hour call to the museum is going on. this is absurd and stupid. and anyone who see s the bill will realise that. yet matrix is saying it was legit. and they are inquiring about it since 2 weeks now.
think they are scamming people and it was lucky for me that i had called suring that time and that too to my other mobile no who s bill i have as a proof. i will go to the consumer court if they do not refund my money.
moreover they blocked 10000 rs from my credit card after they had already deducted the bill amount from ym card. this is illegal . no one can charge your credit card after they have already billed u once and since i had already returned their card long back there was no reason tocharge my card again.
its like u pay at a resturant with a card and the next day the resturant charges u again thru the same card just because they have your card no.
thes epeople should be brought to book. anyone else having such an experience please email me at [protected]@hotmail.com or give me a feedback about how things went at any consumer court they have been to .
Dear Sirs,
Even i have also experienced the same problem, wherein we had used the wi-fi at our hotel n airport where it had been free . Now there bill has come climing a GPRS usage and deducted the amount form my credit card.When we asked for explainiation they haad totally denied. I am moving to the consumer forum for such cheating and misrepresentationon the part of MATRIX team also.
Please do ut in your comments and what all had happened at your cases.
Even i have also experienced the same problem, wherein we had used the wi-fi at our hotel n airport where it had been free . Now there bill has come climing a GPRS usage and deducted the amount form my credit card.When we asked for explainiation they haad totally denied. I am moving to the consumer forum for such cheating and misrepresentationon the part of MATRIX team also.
Please do ut in your comments and what all had happened at your cases.
Thank you so much for the write up, I was about to take a connection before travelling to Europe and after reading these, I will not.
thanks again and hope you get justice asap.
thanks again and hope you get justice asap.
I totally agree with this complaint as I too was a victim of this kind of preposterous billing. I was billed 13, 633 for a 15 day trip to USA and that too I was charged for using the toll free numbers without any information while getting the connection.
Trai has to ban the practice of Matrix taking photocopies of credit cards prior to providing connections and then charging the hapless customer at their whims and fancies.
They can block certain amount and should send text alerts once the blocked amount is nearing exhaustion.
Regards,
Ranga
Trai has to ban the practice of Matrix taking photocopies of credit cards prior to providing connections and then charging the hapless customer at their whims and fancies.
They can block certain amount and should send text alerts once the blocked amount is nearing exhaustion.
Regards,
Ranga
I had taken Matrix data to US data card service with plan of free usage of 1 GB for 15 days . I was shocked to see the bill of Rs 58925.30 sent by Matrix and which is inflated bill as my usage is not upto that limit. As I had free wi fi in the hotel, where I was staying, I hardly used matrix data card. In the bill it shows the usage of 1.8 GB, out of which 1 GB was my limit, but Matrix has charged for whole 1.8 GB. How can it be 58000 for such as small usage..? The amount is just unbeleivable for not using even a minimum usage. How can person get a bill of 58000 for 700 mb usage, this huge amount of money could allow a person to use internet for his life time. The highly exorbitant amounts have shocked me. The represenattive with whom I had interaction is also not responding to my calls. Also I do not understand the varied amount of billing amounts sent to me. After seeing so many complaints, it comes to my knowledge that the company has been literally looting people, from the previous complaints. I request for clearance of this issue, but they answer that is the bill is Genuine and is generated by fully automated process and any error in the same is highly unlikely. The company is cheating the international travellers, who go for Matrix Sim and Data card. My sincere suggestion/request for international travellers not to get fooled by matrix and suffer later. BIG CHEATING COMPANY..
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