Matrix Cellular International Ltd — international sim card billing irregularity | |||
i had taken an international simcard from matrix cellular international at mumbai int airport on 21 feb 2011 for one yea rental and the plan offered was global sim roaming with incoming calls free in 58 listed countries as per their list of countries.Venezuela was one of the countries included in the list and i hadrecieved calls from india in venezuela asincoming calls were free in venezuela as per their list.but to my surprise i was charged rs 2800 for the calls recieved in venezuela.i have sent repeated mails to the comp regarding this matter and also informed them abt this matter on their helpline but till date my money has not been refunded nor have i heard anything from their end.i have terminated my contract with matrix cellular and returned back their simcard.please help me recover my money back. the company fullstyle address is as follows Matrix Cellular (International) Services Pvt. Ltd. Boston House, 002 Ground Floor, Suren road, Chakala, Andheri (E). Mumbai 400 093 Phone No: +[protected], Mob:- [protected] Was this information helpful? | |||
 6 Comments | |||
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Please check with the courier company through which you have sent the cheque as i have not received any cheque from you till date.Also please be advised and check the mailing address to which you have sent the cheque.my mailing address is
House No-125/3
Mahalaxmi Villa
Near Karma residency
Post-Chicalim
Vasco Da Gama
Goa 403711
Mob-[protected]
Please sent the cheque at the earliest to the above address.The address mentioned the front page of my passport is the old address which has been changed the present address in 2010.
House No-125/3
Mahalaxmi Villa
Near Karma residency
Post-Chicalim
Vasco Da Gama
Goa 403711
Mob-[protected]
Please sent the cheque at the earliest to the above address.The address mentioned the front page of my passport is the old address which has been changed the present address in 2010.
Dear Mr. Shamuzzoha,
Thank you for acknowledgement.
We have issued the same cheque to be dispatched on your requested address and the same will be delivered to you within 3-4 days.
I request you to kindly confirm us once you received the same.
Please let us know for any other issues.
Thanks.
Regards,
Matrix_Support
Thank you for acknowledgement.
We have issued the same cheque to be dispatched on your requested address and the same will be delivered to you within 3-4 days.
I request you to kindly confirm us once you received the same.
Please let us know for any other issues.
Thanks.
Regards,
Matrix_Support
will do the needful as requested
One of the the worst international service provider. Think twice before taking their service from Bangalore.
I HAVE FINALLY RECIEVED THE AMOUNT DUE TO ME FROM MATRIX CELLULAR.I WANT TO SINCERELY THANK CONSUMER FORUM FOR TAKING UP THE MATTER AND HELPING ME OUT.I SINCERELY APPRECIATE ALL THE SUPPORT AND CO OPERATION PROVIDED BY YOU
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+91 80 6649 1074
+91 98 1128 8888
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7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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This is in regards to your Matrix number [protected]
We sincerely apologize for the inconvenience caused to you.
Sir, we have checked our records and noticed that the refund cheque has already been dispatched to you on 28th July 2011 on your Goa address. Below mentioned are the cheque details:
Cheque number: 025621
Amount: INR 2812.55
I request you to kindly check once again and acknowledge us.
Please let us know for any other issues.
Thanks.
Regards,
Matrix_Support