Matrix Cellular International Services Pvt Ltd — Eyewash, cheating and misleading by matrix

Address:

Thane, Maharashtra

We had purchased a matirx connection for UK for plan 150 min India calling free (for 15 days) at a renewal of Rs. 500 every 15 days. The card was to be used by my in-laws who are now at an age to enjoy a vacation. Their vacation has turned into a nightmare when matrix subsequently started deducting Rs. 1955, Rs 3500, Rs. 5500 etc from my father-in-laws credit card despite barely calling India once a day for 5 min. No datacalling was used/activated either. When contacted, Matrix claims its database says the plan is Rs 11 per min calling to India and not 150 free minutes. We are still to be heard and compensated by the cheating, fraud and mental torture given to senior citizens out to enjoy a holiday in peace