After several confirmations, Matrix sold me a sim card (No +1 [protected]) with a confirmation that it will have unlimited data access in Canada for 15 days at $49.99. It was made very clear to them that data access is paramount to me and that is what needed to work on this card, over voice access.
I landed in Canada about 12 hours back and realised that there is no data access on the card. After struggling for 12 hours and making several calls to Matrix in India, and their representatives Varun and Anupam, they finally agreed that the data plan they sold me "does not exist"!!! These coordination calls itself must have costed me over Rs. 5000 in 12 hours!
This is the highest degree of fraud I have ever come across in my life.
Here is what will happen now:
1. During my 2 week stay in Canada, I will collate all my communication costs and send the bill to Matrix to cover.
2. I will also charge Matrix for cheating
3. Business opportunity loss, due to reduced unavailability over phone and email will be borne by Matrix. This could run into lacs of rupees.
4. Lastly, I will expect Matrix to be penalized for mental harassment caused
In the meanwhile, I would like to be assured that the number sold to me is deactivated and I am not charged. I do not need voice services from a fraud company.
With regards,
Parthajeet Sarma
parthajeet at gmail dot com Was this information helpful? | 
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