[Resolved] Meru Cabs And Easy Cabs — Unavailability of Cabs for travel anywhere apart from BIAL

Sandeep Paul

from Surat, Gujarat

Address:

Bangalore, Karnataka

I believe it is a very common phenomenon that Cabs / Auto drivers offer service depending on their liking of the destination. But one would not expect this with the private premium charging Taxi so called corporate service providers as Meru and Easy Cabs. The patterns noticeable here is there service is good when it comes to pick up and drop to Bangalore International Airport. But dare call them for drop at any other destination, the answer would always be "Cabs Unavailable". My question is why this bias and if this is the case then why don't they declare that they will only provide services to Airport and nowhere else within city. It is also not linked to the distance as i tried hiring a cab for a drop to Yeshwanthpur Rly Station from Thippasandra Main Road and i got the usual "Cabs not available" reply.

What should a consumer do in such case? Cant even say that will not avail their service as the Airport is located conveniently for them 34 KM outside city limits. Their should be some regulatory authority to monitor any mal practice prevailing in private Taxi service providers. Public Taxi should not be allowed to refuse service if the customer is willing to pay the mandated service charges. Their job is to take the commuter to the destination he/she is will to pay for and not the destination which seems profitable for the Taxi driver.

Regards,
Sandeep

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Sandeep, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru