[Resolved] Meru Cabs — Gross negligence | |
I had confirmed tickets to three of my family to Bangalore on 26th Sep 09 by Chalukya Exp, leaving Kalyan Station at 23 17 Hrs. I booked a Meru cab for which i goit a confirmation at 19 46 hrs that a car bearing no MH01JA 9710 would pick me up at 2145 from my residence at Kalamboli. I spoke to diver in advance and driver told me that he did not have enough gas to reach Kalyan. I called back Meru Cust Centre (Now I was calling on booked taxi follow up section and the hold time is much more than normal booking queue!). Now I was told that a taxi would come before 10 pm and pick me and my family. I did get a SMS confirmation on this too, at 2034 Hrs, car no MH01JA9131. I called up the driver at 2130 to find out his location, he cooly said he is not coming and has informed the call centre!!! During these events there was not a single call from Meru and I had personally finding out the position directly from drivers. They kept me on hold for a long time when I caled up next time. Finally when I reached them, the answer I got was as simple as this - ' make your own arrangements, we cant help you'. I tried my best to reach the station but it was too late, we missed the train. My family and I have gone through great deal of mental agony during this period due to the unpardonable attitude of Meru, more the reason we were on our way to attend the 13 day rituals of a departed soul. I am looking at a suitable action being taken against such shabby service. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Mar 21, 2015 Meru Cabs Customer Care's response Hi Anil, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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Comments
hi...i completely understand the situation you went through, , , , but in this you cant blame the customer service...it might have happned because of the chauffer also... the customer service agent might have done his part...the chauffers bid for the trip... and thats how you got the confirmation msg and the msg with the cab details, , , , but due to short trip the chauffer might have sw/o the cell phone...and then probably he might have called you and put the blame on the contact center that he has informed...and if he might have done that im sure they might have done some or the other thing to arrange a cab or informed you abt the delay, , , , , and you must be aware that they provide cabs only if it is avilabe in the vassinity, , , , considering the fact that you wer going to the station...they might have asked you to make an alternative arrangement...A CSE's life is not easy in the contact center they take atleast 300 calls a day...think abt it
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