[Resolved] Meru Cabs — Cab came and Hit on wrong Way and no proper response from Meru team | |
My wife was driving the car and one of the Meru cabs was coming in wrong way and by the time we turned left he came and hit us. We caught hold of the driver but it looked like a Minor thing and the driver was begging literally and even as my 8 month old baby was crying very badly on the road I did not note the number of the Cab and I also left the Driver on Mercuy assuming that it is a minor incident but when I took my car to the Service Station my entire aisle, radiator and headligyt is damaged. It is costing around Rs. 25,000/-. We called up Complaints section of the Meru Cabs and told them all the information and that the head of the security in Hyderabad was telling that he would provide the driver details and how they can help us in claiming the Damage Charges by evening and whenever we called him up he is responding to us in the same way. My wife has lost patience and we have lost peace in our life becuase of this guy and now he comes back and says you can do whatever you want. We are not in a position to pay so much money for the repair charges. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Mar 21, 2015 Meru Cabs Customer Care's response Hi Manjith, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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