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I am a permanent customer of merucab atleast I used to think so. But one driver of merucab proved that I am wrong as nothing is to be taken granted. I am narrating the incident below: -
I booked a meru cab on[protected] for the journey to be performed on[protected] at 06-45 am to domestic airport, santacruz from anushaktinagar, mumbai. Subsequently, cab no.MH02-WA-8717, (Driver's name: Abdul Salam, Mob. no. [protected]) was alloted. The driver reported at 6-30 am on[protected]well before my scheduled departure time) and gave me a call intimating his arrival. I asked him to wait. When I came down of my building at 6-55 am (within 15 min from my scheduled time as allowed by meru) I became surprised to find that the driver was quietly & slowly leaving the place without informing me. Then after running almost 15-20 mtr. I stopped him & boarded. When I asked him about his quiet exit without informing me, he replied that already 25 min has elapsed and he could not wait. I am very much surprised at this sort of attitude of the driver. Firstly, he had arrived 15 min earlier which he should not count as my timing was 6-45 am. Secondly, even if he wants to leave he should have informed me. Luckily I could see him in time otherwise I would have missed the flight because it was impossible for me to find any other cab at that time. I strongly feel that meru has earned bad reputation due to these types of crook drivers only. Otherwise their service is very good. Of course, I faced this problem for the first time in last 5 years.
Conclusion: Think twice before calling a meru.
S. K. Saha
I booked a meru cab on[protected] for the journey to be performed on[protected] at 06-45 am to domestic airport, santacruz from anushaktinagar, mumbai. Subsequently, cab no.MH02-WA-8717, (Driver's name: Abdul Salam, Mob. no. [protected]) was alloted. The driver reported at 6-30 am on[protected]well before my scheduled departure time) and gave me a call intimating his arrival. I asked him to wait. When I came down of my building at 6-55 am (within 15 min from my scheduled time as allowed by meru) I became surprised to find that the driver was quietly & slowly leaving the place without informing me. Then after running almost 15-20 mtr. I stopped him & boarded. When I asked him about his quiet exit without informing me, he replied that already 25 min has elapsed and he could not wait. I am very much surprised at this sort of attitude of the driver. Firstly, he had arrived 15 min earlier which he should not count as my timing was 6-45 am. Secondly, even if he wants to leave he should have informed me. Luckily I could see him in time otherwise I would have missed the flight because it was impossible for me to find any other cab at that time. I strongly feel that meru has earned bad reputation due to these types of crook drivers only. Otherwise their service is very good. Of course, I faced this problem for the first time in last 5 years.
Conclusion: Think twice before calling a meru.
S. K. Saha
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128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Then i tried through their website and my request was confirmed via email and sms at 10.52 a.m. on 06/03 (Ref No 3899436).
However, next morning, I did not receive any sms with the cab details even till 4.55 am. Then on only MY calling them I was told that no cab was available and they were trying to arrange a cab. Then they also confirmed that a cab had been arranged and it would reach in 10 min. This was at 5 a.m. when i had to catch a flight at 6.25 a.m.
Fortunately I didi not wait for Meru and could rush and get an auto & reach the airport in time. After I landed at my destination, I saw an sms recd at 6.42 am (!) with the cab details. Later i also saw a mail recd at 5.30 a.m. containing these same details.
So is Meru playing a joke on its customers while taking bookings? Do they understand that their serious time-dependent activities based on the customer's travel which can be jeopardised exposing the customer to financial and other losses?
I think its time we boycott Meru and look at other alternatives. and for some entrepreneurial spirit, this is a significant biz opportunity since there is a big demand for this service.