Hi, I am here to share my worst experience which I am currently undergoing with Manashosting, a Domain and Hosting Service provider based in Bangalore.
We had subscribed to their '5 year Unlimited Hosting Service" and have been facing issues right from Day 1. Until payment, all went well as I had receiving call from their Sales & Billing Department intimating about the various packages available and the best suitable to our business. Once the payment is made, all their Customer Service has vanished. I had to followup on each and every aspect relating to our domain and hosting.
From last three months, our website is 'down' on a frequent basis and when contacted their Customer Service, they had informed that they are facing some issues with the Server due to the Storm in US and the same will be rectified but even today(after three months), the problem is still not rectified and we are being taken to task for their inefficiency. When we followup with them through Chat, we have been kept on wait for long time without any proper response and when we contact through Ticket, they simply send us a message that they are working on it and will be rectified soon. We are seeing this from last 03 months now. In recent times, we have observing that they have even stopped replying to our messages raised through Ticket. Even there has been no response to Compliant raised through their Ticketing system. When we contact them over phone to their Technical Dept in Hyderabad, they abruptly disconnect the call or they say that we will reply to your ticket. There has also been an occasion wherein they have asked us to Do what ever we can including raising a complaint with the Consumer Forum which we are seriously thinking at this point of time.
Our business has been severely affected because of the delayed and lazy attitude of Manashosting. I am sharing this experience just to caution all the customers who are thinking of seeking services of companies like Manashosting. Be very careful and think twice before becoming prey to such companies.
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