Monsterindia.com — Exploiting customers

Monsterindia.com are getting their Agreement signed from the customers with a lots of false promises and assurances through their representatives. This Agreement has got a long list of terms and conditions which include that customer will have to pay full price for the full term, irrespective of fact whether Monsterindia.com provides its assured services or not.

After getting the agreement signed, they stop the services but keep asking for payments for the period they never provided services, otherwise keep harrassing their customers threatening legal actions against them.

My story with Monsterindia.com is given below:

MONSTER.COM STORY


FACTS OF THE CASE



1 Prachi Vir, Account Manager of Monster.com approached us (Jenters Consulting Private Limited) and requested us to enter into a service agreement for 1 year (starting from 14/2/2009 and ending On 13/2/2010) and assured us of high quality services whereby we will be Able to screen high number of desired profiles. She also assured that she Will arrange training for all our recruiters in our office at least for 3 Full days.

2 On the basis of her assurances and promises we entered into an agreement and accordingly Handed over 4 cheques for Rs.29, 495 each on account of quarterly Installments for the contract.

3 Our first cheque for Rs.29, 495 was encashed immediately but in turn, neither
We received any training for our staff nor we were able to screen even a
single suitable profile for our clients. We called Monsters more than 100
times and sent various communication (through e-mail as well as through
courier) but no one showed up so far, inspite of their various promises and
assurances by their various officers viz. Prachi Vir, Meenu Bhat, Anuj Arora, Hoor Mehdi but I am sorry to say that till date not even a single person has visited our office nor tried to resolve our problem.

4 In view of the above, after wasting Rs.29, 495 on account fee for the first
Quarter and after bearing big losses due to Monster’s inefficient and poor
services, we decided to discontinue their services and sent them another
letter warning them if no one will come to attend our problem, we will be
left with no other choice but to stop the balance payment of 3 cheques.

5 On not receiving any satisfactory reply from Monster, we stopped the payment for The balance 3 cheques.

6 On 15th June, 2009 we received a mail from Mr. Hoor Mehdi informing us that
They have discontinued our services.

7 On 3rd August, 2009 we received a mail from Mr. Rajiv Nair of Monster asking us to make the payment for the services they have already disconnected. He also further threatened that if they will not receive the payment within 48 hrs, Monster will harass us by initiating legal proceedings. While talking with undersigned over phone he also said that there was a ‘No Exit’ clause in the agreement, so whether we are getting services or not, we cannot stop the payment and will have to keep paying for the balance 3 quarters.


CONCLUSION:

Monster.com is not bothered whether or not its customers are getting any services. By just inserting one ‘No Exit’ clause in the agreement, they want to exploit their customers and expect a fixed ‘PENSION’ amount without giving any services.


REQUEST

This is a very serious issue and we should not tolerate such fraudulent companies in our society. As already discussed, please put this Story on the top priority and expose the mala fide intentions and un-ethical practice including poor services of Monster.com. so that they should not be able to exploit their customers and blackmail them on the pretext of so called ‘No Exit’ clause.