| Address: | East Delhi, Delhi |
Hi,
Two months ago, i bought a bike "CBZ Extreme" after 3 to 4 days i have started facing the problem of alignment. After getting it checked from service stations and other service centres, it came out the problem of Tyre instead of Rim. We (Me & Service Engineer of Hero Honda) approached the service showroom of MRFTyres (located at A-22 sivaji Marg Moti Nagar Delhi) for our problem, there we met with Mr. Bhattacharya (service engineer), we had told him the whole matter but he was least interested in paying attention to our issue, even the way he was interacting with us was very rude and harsh which is not expected from the service engineer of such a reputed company.There were many other customers as well who were complaining about the same problem which i am facing in my bike but no one was interested in attending the customers' issues, all were busy in doing their own tasks, don't know what. As far as i know, the prime responsibilities and objectives of service stations are attending to the customers' issues and getting them resolved in the best possible manner and being the representative of highly reputed company, it is expected from your service engineers and other related people to at least behave with the customers in the sophisticated manner. i am really disappointed after seeing the behavior of your representatives, they carries no etiquette and sophistication level. I would suggest you to take this seriously as this is really hampering the branding of MRF tyres in the market, and also please conduct some training sessions for your representatives on "How to behave/deal with customers", it is highly required on your part because if these representatives will continue to behave like this then i am quite sure that employer branding of MRF Tyres will be at stake and i am sure the big shots like you cannot afford to lose their customers to their competitors.
kindly look into my issue and resolve it at the earliest. Waiting for a positive reply from your side.
Regards
HARUN RASHED
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