Comments
Dear Customer,
Your order was delivered around 14:00 hrs. The recipient was quite satisfied with the quality of product. This has been double checked during our feedback program.
We would like to mention that the delivery time selected by you is "preferred" and is not guaranteed unless confirmed by our customer service team prior to placing order with a special delivery fee applicable. This has been clarified at order page (before making payment) and also on order confirmation email sent for your records. Your order included a special shape cake which gets ready by 12 noon as it is freshly baked same morning. Also the same day we had elections in Chennai which delayed and diverted normal traffic. We hope you will agree these situations are beyond our control and therefore there was a slight delay in delivery of order as per your preferred time of delivery.
MFT never uses a previous day cake just to deliver early in morning. We use freshly baked cakes, as we understand customer satisfaction in terms of quality in product is extremely important. Timing is equally important and we strive in best efforts to ensure your order reaches on or before time. However there are certain local conditions which at times results in delay of delivery. We will really appreciate your kind understanding in this regard.
Rajiv Malhotra
Manager - Customer Relations
MyFlowerTree.com
Your order was delivered around 14:00 hrs. The recipient was quite satisfied with the quality of product. This has been double checked during our feedback program.
We would like to mention that the delivery time selected by you is "preferred" and is not guaranteed unless confirmed by our customer service team prior to placing order with a special delivery fee applicable. This has been clarified at order page (before making payment) and also on order confirmation email sent for your records. Your order included a special shape cake which gets ready by 12 noon as it is freshly baked same morning. Also the same day we had elections in Chennai which delayed and diverted normal traffic. We hope you will agree these situations are beyond our control and therefore there was a slight delay in delivery of order as per your preferred time of delivery.
MFT never uses a previous day cake just to deliver early in morning. We use freshly baked cakes, as we understand customer satisfaction in terms of quality in product is extremely important. Timing is equally important and we strive in best efforts to ensure your order reaches on or before time. However there are certain local conditions which at times results in delay of delivery. We will really appreciate your kind understanding in this regard.
Rajiv Malhotra
Manager - Customer Relations
MyFlowerTree.com
I myself called customer service many times and there was not proper answer for each and every call. I am happy with the Flowers, however the Writing on the Cake was Pathetic, it looked like as if it was written by a Kinder Garden School Kid. I Checked with my Wife, She has been contacted only for Address Location and no feedback was taken. Chennai Elections happened on 17th and there was no Election conducted on 14th Oct and your customer service was bluffing around this and all irrelevant reasons. Customer Service - It was real mess, i never had such bad experience before in any online services. For all this trouble i have been offered 500 Gift Voucher which i haven't received it till today and i am not interested in receiving it also as i have decided not to do any transaction or discussion with myflowertree any more . I will STRONGLY RECOMMEND to my friends not do get deceived by My Flower Tree website or the commitments they have mentioned in the website.
~ Joe
~ Joe
Hi Mahesh,
1. Please check your email spam box, we sent you the voucher same day. However for your ready reference we have sent it again today.
2. As we understand you are still not happy with us, as an expression of apology and sincere respect, we have offered credit voucher of Rs.1000 (500 x 2). This makes it about 50% of the total amount spent with us.
3. We survive on returning customers and have happy customers world wide including US. We would really appreciate if you would not take this as a permanent image, unfortunately your order was not up to your expectations, we hope you can try us again and feel the difference from our competitors.
In case of any further queries, please let us know and we will be more than happy to help you.
Rajiv - Customer Relations
MyFlowerTree.com
1. Please check your email spam box, we sent you the voucher same day. However for your ready reference we have sent it again today.
2. As we understand you are still not happy with us, as an expression of apology and sincere respect, we have offered credit voucher of Rs.1000 (500 x 2). This makes it about 50% of the total amount spent with us.
3. We survive on returning customers and have happy customers world wide including US. We would really appreciate if you would not take this as a permanent image, unfortunately your order was not up to your expectations, we hope you can try us again and feel the difference from our competitors.
In case of any further queries, please let us know and we will be more than happy to help you.
Rajiv - Customer Relations
MyFlowerTree.com
Hi,
I have made a payment twice for an order to be delivered to Pune today. This happened because of transaction failures and I dint get an order number. But my account was debited twice with the amounts. I tried calling the 24 support number and also dropped an email to the support email mentioned. I tried using the Call Back facility, but it does not allow me to give my international number, since I am not in India. I spent 3800, and I am tense whether i will get my money back? I also want those flowers to be delivered, else it would be all in all a terrible experience. Can you please have someone call me back. My details are mentioned in the email i sent.
A very tense customer,
Anita Saha
I have made a payment twice for an order to be delivered to Pune today. This happened because of transaction failures and I dint get an order number. But my account was debited twice with the amounts. I tried calling the 24 support number and also dropped an email to the support email mentioned. I tried using the Call Back facility, but it does not allow me to give my international number, since I am not in India. I spent 3800, and I am tense whether i will get my money back? I also want those flowers to be delivered, else it would be all in all a terrible experience. Can you please have someone call me back. My details are mentioned in the email i sent.
A very tense customer,
Anita Saha
Order NOT delivered, Service SUCKS...!
Hello Everyone
I have placed an order with My Flower Tree#MFT46320 and here's my experience
1. Don't get deceived by the Site .
2. Don't Order with Them
3. They Don't deliver / They don't Refund
4. Fake Site. Fake People.
They have committed to deliver it on time, when i call them ."trust me its useless"...no one picks up the call.
I have ordered flowers 1 days before, it has to be delivered today. They took Rs.500 Extra to deliver it on time.
But my order has not been delivered. I have tried calling them more then 100 times..no one picks up the call.
Sent almost 10 mails to Rajiv.[protected]@myflowertree.com/ [protected]@myflowertree.com-----No Reply...
Service Really SUCKS...!!!
When i ask for refund...NO REPLY...
Its a Request...DON'T Oder with THEM.
Thank
Ajay
+91-[protected]
Hello Everyone
I have placed an order with My Flower Tree#MFT46320 and here's my experience
1. Don't get deceived by the Site .
2. Don't Order with Them
3. They Don't deliver / They don't Refund
4. Fake Site. Fake People.
They have committed to deliver it on time, when i call them ."trust me its useless"...no one picks up the call.
I have ordered flowers 1 days before, it has to be delivered today. They took Rs.500 Extra to deliver it on time.
But my order has not been delivered. I have tried calling them more then 100 times..no one picks up the call.
Sent almost 10 mails to Rajiv.[protected]@myflowertree.com/ [protected]@myflowertree.com-----No Reply...
Service Really SUCKS...!!!
When i ask for refund...NO REPLY...
Its a Request...DON'T Oder with THEM.
Thank
Ajay
+91-[protected]
HI i hv placed an flower on Valentine's day, , , , , , to surprise my wife but and at the end of day i hv got surprise it is not delivered to her and no response from phone no provided on website... it horrible service... pls don't order anything through myflowertree.com...
HORRIBLE SERVICE !!
Ordered flowers on 12th Feb to be delivered on Feb 14th. The company didn't keep the agreement. I was waiting the whole day for delivery. No reply on customer care nos or mail id. Next day they call the recipient and pretends as if its her fault that delivery wasnt made. Send half dead flowers on 15th with my message barely visible on the note. Customer care not attending calls nor responding to mails
I may not know how your operations work or who was actually responsible but I do know you cannot survive until you keep your customer happy. Will NEVER recommend "My Flower Tree" to anyone.
PS:Thanks for ruining my Valentines Day.
Ordered flowers on 12th Feb to be delivered on Feb 14th. The company didn't keep the agreement. I was waiting the whole day for delivery. No reply on customer care nos or mail id. Next day they call the recipient and pretends as if its her fault that delivery wasnt made. Send half dead flowers on 15th with my message barely visible on the note. Customer care not attending calls nor responding to mails
I may not know how your operations work or who was actually responsible but I do know you cannot survive until you keep your customer happy. Will NEVER recommend "My Flower Tree" to anyone.
PS:Thanks for ruining my Valentines Day.
BEWARE!!!
Ordered heart shaped pillow to be delivered today.My Preferred delivery time was before 12:00 noon.Morning i got a call saying the gift will be delivered before 4:00 PM.
I have called them more than 5 to 6 time to track my order.Atlast the gift has been delivered.
When i saw the gift i can not imagine its not a pillow and its just a heart shaped some...
I gave 995 for the pillow and an Archid card for 100 + i[censored] see the card delivered u will feel like why did u chosen someone like my flower tree to deliver a gift to whom u value so much.
Beware and pls dont choose my flower tree at any point of time.
Ordered heart shaped pillow to be delivered today.My Preferred delivery time was before 12:00 noon.Morning i got a call saying the gift will be delivered before 4:00 PM.
I have called them more than 5 to 6 time to track my order.Atlast the gift has been delivered.
When i saw the gift i can not imagine its not a pillow and its just a heart shaped some...
I gave 995 for the pillow and an Archid card for 100 + i[censored] see the card delivered u will feel like why did u chosen someone like my flower tree to deliver a gift to whom u value so much.
Beware and pls dont choose my flower tree at any point of time.
I strongly feel that the MY FLOWER TREE should be spammed out, they are trust less and have very poor delivery. They send a cake from THE CAKE POINT in Chennai, the cake has caused food poisoning, pathetic cake wastage of rs 975. Hate the service, my bad luck to choose MFT.
Strong complaint against order number MFT97159
I have been a regular customer of Ferns n Petals. To try MFT, I had ordered once earlier on the occasion of my anniversary and was pretty satisfied.. So I decided to their services this time for Valentines too. However I am highly disappointed and I will not order from MFT again and will surely tell my colleagues and friends the same. Whether Valentine rush or not..atleast deliver a decent product for the amount to money you are charging. Atleast FNP delivers good quality irrespective of the occasion based rush.
I ordered a bunch of 20 red roses on 11th Feb to be delivered to on 12th Feb. I got a call from my husband telling me that they were in a very poor condition. When my husband got the roses home, I could see his point.
-The bunch of 20 flowers were packed in material that would normally be fine for 12 roses and they were so tightly packed that most of the flowers had broken from their stems
-The presentation was pathetic...there was no arrangement at all and it was cheap packing material which was used
-Also most of the flower petals had already fallen...i don't know how old the flowers were...if not 2-3 days...at least they should have been ok till the end of the day...its winter time right now...
- and there were many spoilt roses in it
It made me so angry and I was so disappointed to see the crap which I received for Rs 675. Please refund my amount and I am sure I'm never ordering from MFT again. Also I did put in my comments on their Facebook page and they deleted the same and wouldn't let me post any more comments.Also nobody picks up their phone at the call center...
Don't trust MFT
I have been a regular customer of Ferns n Petals. To try MFT, I had ordered once earlier on the occasion of my anniversary and was pretty satisfied.. So I decided to their services this time for Valentines too. However I am highly disappointed and I will not order from MFT again and will surely tell my colleagues and friends the same. Whether Valentine rush or not..atleast deliver a decent product for the amount to money you are charging. Atleast FNP delivers good quality irrespective of the occasion based rush.
I ordered a bunch of 20 red roses on 11th Feb to be delivered to on 12th Feb. I got a call from my husband telling me that they were in a very poor condition. When my husband got the roses home, I could see his point.
-The bunch of 20 flowers were packed in material that would normally be fine for 12 roses and they were so tightly packed that most of the flowers had broken from their stems
-The presentation was pathetic...there was no arrangement at all and it was cheap packing material which was used
-Also most of the flower petals had already fallen...i don't know how old the flowers were...if not 2-3 days...at least they should have been ok till the end of the day...its winter time right now...
- and there were many spoilt roses in it
It made me so angry and I was so disappointed to see the crap which I received for Rs 675. Please refund my amount and I am sure I'm never ordering from MFT again. Also I did put in my comments on their Facebook page and they deleted the same and wouldn't let me post any more comments.Also nobody picks up their phone at the call center...
Don't trust MFT
idiotic company looks like a totaly fake organisation. My consignment of flowers had to be delivered on the 14 th before noon and for that they had charged extra money of 300 rs and the result is that the flowers have not yet delivered and the date is 16 today. what a poor state affair. if people cannot do the things properly why the hell do they exist.
I placed an order (Order ID: MFT97044) on the 11th of February for a bunch of roses to be delivered in a Vellore address on the 14th of February. But even when the date of delivery is over, the flowers are yet to be delivered at the specific address. I was charged with extra money for delivery on Valentine's day but it was of no use since due to your pathetic service, the flowers are not delivered. I have requested the Support team to refund my money immediately. If the refund is not initiated, I shall be forced to find the help from the Consumer Affair Department, Govt of West Bengal. The customer service of MyFlowerTree is horrible and I shall ask all my friends and colleagues to refrain from placing any order using this fake website.
How come I haven't seen above complaints & ordered from the site. My order was MFT96189
Unbelievably bad service. After charging EXTRA for delivery on Valentines day, 900+ fpr bunch of 20 flowers & they got delivered after 4 days with a bunch of 15 flowers that too on constant follow ups.
Pathetic is the word !!
The worst is the customer case team, the girl talks as if they are doing some favor. Crap !!
Beware & never order from this site.
Unbelievably bad service. After charging EXTRA for delivery on Valentines day, 900+ fpr bunch of 20 flowers & they got delivered after 4 days with a bunch of 15 flowers that too on constant follow ups.
Pathetic is the word !!
The worst is the customer case team, the girl talks as if they are doing some favor. Crap !!
Beware & never order from this site.
Hi!
This site is so deceiving! The order is first of all delivered late. If you have issues about courier service etc, U SHOULD mention in advance that it will niot be delivered on the required date.
Moreover, The customer service people are extremely rude.. They don't know how to talk and they act like they own the world.
This site is so deceiving! The order is first of all delivered late. If you have issues about courier service etc, U SHOULD mention in advance that it will niot be delivered on the required date.
Moreover, The customer service people are extremely rude.. They don't know how to talk and they act like they own the world.
I had placed Order No. MFT112078 to deliver cake on mother's day on confirmation by website that order will be delivered, i am highly disappointed the order was cancelled as reflected on website even though i checked with online support for delivery to remote location and they confirmed that the order will be delivered to remote location, i was charged a hefty amount & what happened next was neither the delivery was made nor amount deducted from my account was returned.
Even when i called customer care so many times the call was not picked, at times no. was switched off & when no. was connected, executive at other end didn't helped me on my query and was extremly rude & said "my flower tree" called on my no. many times for order cancellation but there was not a single call on my no. from my flower tree and then he said my flower tree has mailed me for my order cancellation & when i checked my mail there was not a single mail for order cancellation.
I have had the worst experience of my life with my flower tree & i bet would never ever place order on my flower tree.
MY FLOWER TREE...RETURN MY MONEY...
Even when i called customer care so many times the call was not picked, at times no. was switched off & when no. was connected, executive at other end didn't helped me on my query and was extremly rude & said "my flower tree" called on my no. many times for order cancellation but there was not a single call on my no. from my flower tree and then he said my flower tree has mailed me for my order cancellation & when i checked my mail there was not a single mail for order cancellation.
I have had the worst experience of my life with my flower tree & i bet would never ever place order on my flower tree.
MY FLOWER TREE...RETURN MY MONEY...
I had placed Order No. MFT112078 to deliver cake on mother's day on confirmation by website that order will be delivered, i am highly disappointed the order was cancelled as reflected on website even though i checked with online support for delivery to remote location and they confirmed that the order will be delivered to remote location, i was charged a hefty amount & what happened next was neither the delivery was made nor amount deducted from my account was returned.
Even when i called customer care so many times the call was not picked, at times no. was switched off & when no. was connected, executive at other end didn't helped me on my query and was very rude & said "my flower tree" called on my no. many times for order cancellation but there was not a single call on my no. from my flower tree and then he said my flower tree has mailed me for my order cancellation & when i checked my mail there was not a single mail for order cancellation.
I have had the worst experience of my life with my flower tree & i bet would never ever place order on my flower tree.
MY FLOWER TREE...RETURN MY MONEY...
Even when i called customer care so many times the call was not picked, at times no. was switched off & when no. was connected, executive at other end didn't helped me on my query and was very rude & said "my flower tree" called on my no. many times for order cancellation but there was not a single call on my no. from my flower tree and then he said my flower tree has mailed me for my order cancellation & when i checked my mail there was not a single mail for order cancellation.
I have had the worst experience of my life with my flower tree & i bet would never ever place order on my flower tree.
MY FLOWER TREE...RETURN MY MONEY...
Hi,
I had placed order for 12 Red roses and 10 White roses.
Attached is the delivered product. It seems that what they offer on website is no that what they deliver.
I am very Unsatisfied with the reply received from MFT Customer Support Team.
I will never visit your website or would ever recommend any friend of mine.
I don't want to give any rating of single STAR for BAD - But I will say that I have been cheated.
Order # MFT137076
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I had placed order for 12 Red roses and 10 White roses.
Attached is the delivered product. It seems that what they offer on website is no that what they deliver.
I am very Unsatisfied with the reply received from MFT Customer Support Team.
I will never visit your website or would ever recommend any friend of mine.
I don't want to give any rating of single STAR for BAD - But I will say that I have been cheated.
Order # MFT137076
Hai
I would like to share Myflowertree coupons
Coupon code: BP15
Flat 15% off on Flowers and Gifts
Coupon code: BPROSES
Get Roses Free with Every Order on Cake
Validity: 30th June 2015
I would like to share Myflowertree coupons
Coupon code: BP15
Flat 15% off on Flowers and Gifts
Coupon code: BPROSES
Get Roses Free with Every Order on Cake
Validity: 30th June 2015
Hai
I would like to share Myflowertree coupons
Coupon code: BW5CW
Flat 10% off on Mothers Day Category
Coupon code: TSYHS
15% off on Mothers Day Category on purchase of Rs 999 and above
I would like to share Myflowertree coupons
Coupon code: BW5CW
Flat 10% off on Mothers Day Category
Coupon code: TSYHS
15% off on Mothers Day Category on purchase of Rs 999 and above
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View all My Flower Tree contact information
State Tr — Required Service
Kind Attn :The Transport AuthorityDear Sir
As you aware that an IT industry is booming like anything. There are lot of employees are working at OMR - old mahapalipuram road which connected upto mahaps.
We don't have sufficient transport from Nanganullar even though a lot of frequent travellers from this area.
We would request you to an introduce the transport facility to OMR via Nanganullar.
It will be very grateful for us.
Thanking You
Yours sincerely
S Krishnamoorthy
[protected]