Myntra.com — Didn't respond to complaint

Address:

Jabalpur, Madhya Pradesh

I have purchased a item whose order number is 6003910 which consists of Fila Men shoe and Lotto flip flop,both became useless, the Fila Men shoe sole got broken and Lotto flip flop strip get broken with in one month. I register the same complain and upload picture of both item many time, on there site and also mail them at [protected]@myntra.com. First they were telling that did not get any mail from me, I tried about 10 time and cc to my other email id , I were able to got the mail on my another mail Id, but they didn’t and I also make number of call and spent around 100 ruppe , every time they told that sir please mail us again, after that pne day they reply that they got my mail, and the are ready to return flip flop(cost Rs 350) but the problem is that they were not talking about shoe(cost Rs 1699). Then I mailed them again and asked them what about the shoe they replied that please send us picture of defected shoe we didn’t get the shoe picture, they are making me fool they are able see flip flop picture but did’nt able see the shoe picture in the same formate and attached in the same mail.
And I started mailing them from 20th may still they say that plesae send us picture , and every time I send them defected shoe picture but they told that they didn,t recive any picture. I am sending them picture using my gmail Id , where they picture are going I can’t understand their policy behind this.