[Resolved]  New India Assurance Co. Ltd. — Non Receipt of Claim Cheque

Address:

Mumbai City, Maharashtra

My wife was hospitalised for treatment of viral meningitis and discharged on 09/02/2012. I have mediclaim floater policy no.131200/34/11/04/0000001 (Membrship No. [protected]b) of Rs. 5,00,000/- with New India Assurance Co. Ltd. I submitted claim for Rs. 1,54,189/- to Mediclaim TPA at Khar branch on 23/02/2012.

I did not receive any communication from New India Or Medicare TPA till one month. On telephonic enquiry after one month with Medicare TPA, I was informed that my claim was passed on 03/03/2012 for Rs. 1,48,000/- and will receive the amount within ten days.

But every time even till today when I ask on telephone they keep on telling the cheque will be dispatched to you within 10 days but their 10 days never get completed.

I have made nearly 40 to 50 calls to Medicare TPA. I have sent 7 emails to Medicare TPA. I have also sent following emails to New India Assurance Co.RTI Dept.

MR. R. K. DEKA GM & TRANSPARENCY OFFICER 22624224 rajendra.[protected]@newindia.co.in on 29.05.12
Mr. S.K. Hansing Manager & CPIO[protected] sk.[protected]@newindia.co.in on 24.05.12
Mr. Rajeev Arora Regional Manager & F A A[protected] rajeev.[protected]@newindia.co.in on 21.05.12
But till date date I have not received even a single reply of any emails to them.
If a common man can not get even reply from RTI department where can he go? I request you to guide me how can I get my claim amount as early as possible.


Thanking You,
Mr. D.M. Thakkar