[Resolved]  Nikon — Consumer complaint for improper service

Address:

Agra, Uttar Pradesh

Consumer complaint for improper service:

Dear Sir/Ma'am,

Nikon- the brand says it all.....this was the trust I had on your company since my childhood. But now the company is loosing its charm in customer service and repair. I am sorry to say but I as a consumer had a very bad experience with your service center shop named Verma Brothers, Sanjay Place, Agra.
Firstly for general public I am very disappointed by the shop timings, its just like a government entity. A person working in private firm can never ever avail the services of the shop. The shop opens at 11 a.m. and closes at 5 pm from Monday to Friday and its Saturday Timings are 11am to 3 pm keeping Sunday closed. please make some flexibility in shop timings so that people working in private firms i.e. 9 to 8 job can avail its services on time.
My another major problem is the improper service handling at this shop. I have a Nikon Coolpix L26 digital camera no. 70013255 with 2 years comprehensive warranty. I was on a travelling trip where on opening the camera its showing lens error and its lens which opened once is not getting closed. I took this to the service center where the contact person is asking around Rs. 3000 for its repair. May I know why i need to pay the charges when my camera is under warranty period and that too it will take 15-20 days for repairing the camera. If this is the case than what is the need of advertising warranty options on the camera.....making public fool out of such campaigns. I hope this is not the Nikon known for ....

Your early help is solicited... and looking for a favorable response.