[Resolved]  India Today — Non-receipt of Annual Subscription gift and irregular delivery of weekly India Today magazine

I enclose below the correspondence with India Today from 9 Feb 2009 onwards. Annual subscrition gift is still not received though each time they send a standard reply that it will be delivered in 3-4 weeks. Even today India Today is advertising in Newspapers and in their magazine about the gift but not giving to anyone. This is cheating and giving misleading ads to attract innocent consumers like me.




Original Message -----
From: WECARE
To: 'Rakesh Bhatla'
Sent: Monday, July 06, 2009 1:57 PM
Subject: Subscription Number ITE400348


Dear Mr.Bhatla,



This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non receipt of your subscription gift “"Travel Bag with Cd".

We apologize for inordinate delay in the delivery of the free gift. The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. These gifts are currently in the process of being shipped in and the replenishments are expected to be with us within 3-4 weeks. Hope you shall bear with us in the interim.

Please feel Free to contact us at[protected]Toll Free) or[protected]. for further assistance/clarifications

Assuring you of the best possible services; always.

Regards,

Rosy

Executive-Customer Care

Please quote your Subscription Number ITE400348 or Case Id 2381259 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Rakesh Bhatla [mailto:[protected]@yahoo.co.in]
Sent: Friday, July 03, 2009 8:33 PM
To: WECARE
Subject: Re: Subscription number ITE400348



Reference your reply.



I still have not received it.





Best Regards,

Rakesh Bhatla
A-802, Chandni Chowk
Piplod
Surat-395007, India
Tel: +[protected]
Mobile: +91- [protected]

--- On Wed, 17/6/09, WECARE <[protected]@intoday.com> wrote:


From: WECARE <[protected]@intoday.com>
Subject: Subscription number ITE400348
To: "'Rakesh Bhatla'" <[protected]@yahoo.co.in>
Date: Wednesday, 17 June, 2009, 6:17 AM





Dear Mr. Bhatla,

This is with reference to your e-mail.

We apologize for inordinate delay in the delivery of the free gift "Travel Bag with Cd". The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks. We request you for your kind understanding and co-operation.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services; always.

Regards,

Mohit

Executive-Customer Care

Please quote your Subscription Number ITE400348 or Case Id 2369155 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Rakesh Bhatla [mailto:[protected]@yahoo.co.in]
Sent: Sunday, June 14, 2009 10:06 PM
To: WECARE
Subject: Fw: Subscription number ITE400348



Please note that no reply has been received from you despite my several e-mails.



Your e-mail ID is misnomer. It says WECARE but you do not care at all about your customers.



Infact you mislead them and fool them.





Thanks and regards,




Rakesh Bhatla
A-802, Chandni Chowk Complex
Piplod, Surat-395007
India



Cell: +91 [protected]
Tel: +[protected]

----- Original Message -----

From: Rakesh Bhatla

To: WECARE

Sent: Saturday, June 06, 2009 10:56 PM

Subject: Re: Subscription number ITE400348



Reference your reply of 5 May 2009 advising me that the travel bag will now be delivered in another 3-4 weeks.



Kindly note that same reply I had got 8 weeks back also.



So, at least two times you have said that the Travel bag will be delivered in 3-4 weeks.



This seems to be a standard reply and I would conclude that I have been cheated by India Today Group.



Kindly advise why I should not report this to Consumer Forum for giving false information and again for mis-leading me.





Thanks and regards,




Rakesh Bhatla
A-802, Chandni Chowk Complex
Piplod, Surat-395007
India



Cell: +91 [protected]
Tel: +[protected]

----- Original Message -----

From: WECARE

To: Rakesh Bhatla

Sent: Thursday, May 14, 2009 3:35 PM

Subject: Subscription number ITE400348



Dear Mr. Bhatla,

This is with reference to your e-mail.

We sincerely regret the inconvenience caused to you and we request you to kindly ignore the typographical error made in addressing the below email.



We would like to let you know that the dispatched for the subscription gift of "Travel Bag with Cd" are delayed to certain logistical reasons. We are keeping a constant touch with the concerned section and are implementing our possible measures to resolve the matter at the earliest. We request you to kindly allow us 3-4 weeks to do the needful.



We promise you that the gift will be delivered to you this time within the given time frame.



Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services; always.

Regards,

Rani Sharma

Executive-Customer Care

Please quote your Subscription Number ITE400348 or Case Id 2346683 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers




[protected][protected][protected][protected]

From: Rakesh Bhatla [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, May 05, 2009 8:35 PM
To: WECARE
Subject: Re: Subscription number ITE400348



Thanks for your e-mail.



But the replay is standard reply. Even 8 weeks back you said that gift will be delivered in 3-4 weeks.



Kindly note I am supposed to get a Travel Bag and NOT ' Bag with CD'





Thanks and regards,




Rakesh Bhatla
A-802, Chandni Chowk Complex
Piplod, Surat-395007
India



Cell: +91 [protected]
Tel: +[protected]

----- Original Message -----

From: WECARE

To: 'Rakesh Bhatla'

Sent: Tuesday, May 05, 2009 2:16 AM

Subject: Subscription number ITE400348







Dear Mr. Bhatla,



This is with reference to your e-mail.



We regret to inform you that the dispatches for the subscription gift of “Bag With Cd” are held due to certain logistical reasons. These gifts are currently in the process of being shipped in and the replenishments are expected to be with us within 3-4 weeks. Hope you shall bear with us in the interim



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your subscription number ITE400348 or case id 2340404 for future interactions



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Rakesh Bhatla [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, April 28, 2009 11:39
To: WECARE
Subject: subscription number ITE400348 and case id 2259309



Dear Sir,



Reference my e-mail and your reply dated 9 Feb 2009.



I was advised to wait for 3-4 weeks but more than 10 weeks have passed after that day.



I am disappointed that I have not received the assured gift.



I do not understand that why I have to request and remind for the gift when the same was advertised by you.



This would mean giving false information to the customers.



I have been subscribing to India Today for over 6-7 years now and I am sure this image will not help me to renew my next subscription.





Thanks and regards,




Rakesh Bhatla
A-802, Chandni Chowk Complex
Piplod, Surat-395007
India



Cell: +91 [protected]
Tel: +[protected]