Non refund from IRCTC — R money by IRCTC even after 5 months

Address: Bangalore, Karnataka

Hi
I would like to tell you how careless & negligent IRCTC -the so called service provider for Indian railways could be in terms of refunding money to bonafied customers.

I had purchased 3 wait listed 2AC tickets for Nashik from Earnakulam in 14th Mar-10. Up to the time of leaving the train 2 tickets were W/L & 1ticket was RAC. As a result of that I could not travel on that ticket with my family. Immediately I logged in the IRCTC site & booked a online TDR . But unfortunately I am yet to receive the payment back till now (4.5months have passed) and paying interest on the credit card ticket purchase amount. The refund amount comes nearly Rs.6200.

I would like to escalate the matter in consumer forum because as a consumer I am being harassed with no fault on my part. What is my recourse?. I had send many mails & contacted through Customer care number. For all mails they replied with one ticket conformation number, there after no response from their end.

Pl. see the series of trailing mails to see the details.

Thanks & regards,
Toms


From: Tom Cat
Subject: IRCTC TDR - Attn Ms. Bhagya Lekshmi
To: "tdr" <[protected]@irctc.co.in>
Cc: "[protected]@irctc.co.in" <[protected]@irctc.co.in>, [protected]@irctc.co.in
Date: Monday, September 20, 2010, 5:14 PM

Dear Bhagya Lakshmi,

I had send mail mails & made calls to IRCTC customer care, for the last 02-03 months for a TDR refund. But desperately i didn't received any response from your end either by mail or phone. This TDR is filed in the month of May 2010, for the PNR number [protected] & the blocked amount is Rs.6200.

It's more than 05 months & am eagerly waiting for the release of this money (Rs.6200). I would like to request for your early response in this regards.

.My PNR is [protected]

Looking for an early response from ur end.



--- On Mon, 9/13/10, Tom Cat> wrote:


From: Tom Cat
Subject: [IRCTC #1292549] IRCTC TDR - Attn Ms. Bhagya Lekshmi
To: [protected]@irctc.co.in
Date: Monday, September 13, 2010, 5:36 PM

Hi,
I had not recived the refund for this TDR registered on 14th MAY. I had
contacted many times IRCTC through EMail and phone for the refund, but NO responce from your end for the last 05 Months.

So am requesting to Ms Bhagya Lekshmi for an early action for the refund of money. You had unnecessarly blocked my Rs.6125 for the last 5 months.

my PNR is [protected]
Looking for an early response from ur end.



--- On Thu, 9/9/10, TDR <[protected]@irctc.co.in> wrote:


From: TDR <[protected]@irctc.co.in>
Subject: Re: [IRCTC #1292549] IRCTC TDR - Attn Ms. Bhagya Lekshmi
To: "Tom Cat"
Date: Thursday, September 9, 2010, 3:52 PM

Dear Customer

We deeply regret in this regard. I am forwarding your case to concerned
department. Kindly ask your TDR refund query in "[protected]@irctc.co.in"

Regards
Paryant
TDR Team
[protected]@irctc.co.in
IRCTC



On Thu, September 9, 2010 11:56 am, Tom Cat wrote:
> Hi,
> I had not recived the refund for this TDR registered on 14th MAY. I had
> contacted many times IRCTC through EMail and phone for the refund, but NO
> responce from your end for the last 05 Months. So am requesting to Ms
> Bhagya Lekshmi for an early action for the refund of money. You had
> unnecessarly blocked my Rs.6125 for the last 5 months. my PNR is
> [protected]
> Looking for an early responce from ur end.
> A
>
>
> On Fri Sep 3rd, 2010 4:23 PM IST [protected]@irctc.co.in wrote:
>
>
>>
>>
>> Dear Customer,
>>
>>
>> Please send us your pnr no. to assist you better.
>>
>>
>> Thanks & Regards,
>> Neetu
>> [protected]@irctc.co.in IRCTC Online Passenger Reservation System[protected] Message from
>> [protected]@yahoo.com[protected] Date: Thu, 2 Sep 2010 03:46:36 -0700
>> (PDT)
>> From: Tom Cat
>> Subject: Re: [IRCTC #1292549] Ticket Confirmation: Money Refund from
>> IRCTC TDR - Regarding
>> To: [protected]@irctc.co.in
>>
>>
>>> I had not recived any responce for this ticket. Its more than 3months
>>> old tdr, so please do the neadful at the earliest. Thnks and regards
>>>
>>>
>>>
>>> On Fri Jul 30th, 2010 7:02 PM IST [protected]@irctc.co.in wrote:
>>>
>>>
>>>>
>>>> Greetings,
>>>>
>>>>
>>>> This message has been automatically generated in response to the
>>>> creation of a trouble ticket regarding: "Money Refund from IRCTC TDR
>>>> - Regarding",
>>>> a summary of which appears below.
>>>>
>>>> There is no need to reply to this message right now. Your ticket
>>>> has been assigned an ID of [IRCTC #1292549].
>>>>
>>>> Please include the string:
>>>>
>>>>
>>>> [IRCTC #1292549]
>>>>
>>>>
>>>> in the subject line of all future correspondence about this issue.
>>>> To do so,
>>>> you may reply to this message.
>>>>
>>>> Thank you,
>>>> [protected]@irctc.co.in