[Resolved]  Oriflame India — Fraud

Oriflame Cosmetics(India) gav the training & we became members of oriflame.
The company does not feel necessary to disclose the terms & Conditions properly which proves that company does not have any ethics.They did not disclose that if your bill does not go beyond 1000 Rs then you have to pay the penalty of 35 rs on the total cost of bill.

This is something which proves that companies like oriflame make their business by cheating consumers.Something which other companies who are in direct selling business does not do.

There are other people as well who are already got cheated and left the membership.
They did not feel necessary to raise the voice but i seriously feel for other citizens of my country and did not want others to be cheated by such companies.
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Yes (30)
Complaint marked as Resolved 
Verified Support
Nov 27, 2013
Oriflame India Customer Care's response
Dear Consultant,

We truly apologize for the inconvenience you have faced in this regard. We would request you to share your contact details and the consultant ID to complete investigation on this case.

Best Regards
Oriflame India
Verified Support
Mar 20, 2014
Oriflame India Customer Care's response
Dear Lalita,

We apologize for the inconvenience you've faced in this regard. Would request you to share your contact details, consultant id and local branch with us and the concerned team will contact you at the earliest.

Best Regards
Team Oriflame
Verified Support
Aug 14, 2014
Oriflame India Customer Care's response
@mywish : We would like to inform you this is a gift set procured from the global. It is Limited Life edition and is sold as a single SKU around the world. The individual products are not for sale and their MRPs is not available with us .

Regards,
Oriflame India Team
Verified Support
Feb 13, 2015
Oriflame India Customer Care's response
@Kanchana123

Hello Kanchan,

You've to get registered again with Oriflame as if a consultant doesn’t put an order for a year, her/his membership has to be renewed. We request you to share your contact number so we can ask somebody form your local branch to call and help you in this regard.

Thanks,
Oriflame India Team
Complaint comments 

Comments

hi,

There is a lot of shortage of stock (product), lot of product are not available in oriflame centre

i[censored] want u could not get it.This is big issue, if customer want some product and this product is not

available or out of stock what step we have to do. and customer is unsatisfied before he useing the

product.and there is a target for BP.why should we purchase another product that we dont want.

company take serious action about out of stock product.Available the all product that demand is rising.
Hi
Oriflame.. Useless company, the associates are still worst, the person who introduced me to this.. didnot even have any full information about anything. The upline managers are not accessible and do not give correct information. It was never told while joining that, we have to make a purchase of min 1000/ to claim your gifts offered even after making the necessary welcome points. I feel completely cheated, and would never recommend to any one. I have to refused to add any new recruits under me seeing the attitude who are associated with this company..
I feel, its better to use some shehnaz products, instead of wasting so much money on products.. which are mostly a big hype..
hi Lara, please can you tell where do you live?
Hi,
Iam sorry that you people feel you were cheated. Its natural too but its not the company but your mistake as all the information s clearly mentioned on the website. Only if you have bothered to read the instructions and delivery terms. Law says it is company's duty to disclose the terms, but if you miss out on them because of your carelessness or ignorance than its your fault and not company's fault. They clearly mention that free gifts would be given following month on an order above handling limit. Please read the material completely before complaining. If you go the website all these things are clearly mentioned.

Hope this helps,
Kind Regards
All of you who are disappointed I think it are quite natural to feel that way. Even I m doing this business for 1.5 years & I have heard those "eager to serve you” , out of stock products etc etc ...

Infact I had quit Oriflame somewhere in November & started selling Avon products (sasta & tikau)

Then one fine day I met Anamika (Director), one look at her & she reminded of my mother. Btw my mother is a Housewife, very contended to be at home & feed her family. So when I met her I was like its not going to work at all, how could I try to restart with a person who looks so simple, she doe not even know how to speak English. & here comes the famous BUT

she has been to Sweden & is all set to go to Paris this year (with her husband of course) all paid trip from ORIFLAME. she is earning 45 - 60000 on a monthy basis. How do I know this : she has a tendency of xeroxing every cheque that she has ever recived before cashing them in..

I joined back Oriflame in April for the 4250 they were offering free..

I havent looked back since then I have 35 members under my name in 2 months flat...

There is one girl who wanted to join this business but did not even had 300 rs for joning. I paid her membership only to find out that she ended up joining 3 member of her own & personal sale of Rs 4500. Yes she gave me back the 300 bucks that I had paid for her membership (with a small box of mithai :-) ) .

Im not advocating that Oriflame is good Company & every one should join in blindly. But do some homework before signing on that terms & conditions.
The most important step is to check if you can speak to Sponsor, Mgr, Director. The reason is there would be months wherein some of the your order is out of stock this is where Anamiks(my Director) has helped me a lot.

She keeps a list of all the unwanted products that her team has ordered for the sake of completing 1250 or getting to that 100-150 BPs for that scorching bag, , , , Now the job gets easier all I have to do is call that other person who does not have a order but has the product that I want for my customers. I can either pay her or exchange with anything that she wants & I don't.

I hope all your troubles come to an end & you find your sucess path just the way I did..(btw im hoping to reach 21 % this month - wish me luck...)

Anyone who wants to share any of there thoughts even outside Oriflame are happy to bug me on

[protected]@yahoo.com

Take Care
Priya Sharma
Mumbai
yes, this shortage of stock is a real burden. Why can't they keep enough stock? esp KOLKATA or is it same with all distribution points.
And the yes, with shortage of stock, in next demand we should get fresh or new products, but always getting 1 or 2 yrs old stuff.

wakeup oriflame India, do a good jog or else quit. someone efficient will take over.
@Tamz, Priya_oriflame, Yangden
I am also an Oriflame Representative...these people who write stupid things about Oriflame are so dumb.it depends on your thinking how you take things coming to you.But overall Oriflame is an exellent company.atleast far better than Lakme, shehnaz and other companies...
i have achieved 18% title in just 5 monthsand in 1st month i got cheque of Rs350 but now after 5 months i get regular cheques 4m Oriflame of Rs[protected].
it actually depends on your sponsor, how much she helps you...i know many of them are not helpfull at all but thank god my upline is very very helpfull and so is her.
i myself helped my members in achieving their points by adding my orders in them...

if you need any help Regarding oriflame then please contact me at [protected]@yahoo.com.

and ofcourse i would like to tell all the other people that skin care products of Oriflame are at no.1 and all the sales of avon are 4m their lipsticks & nailpaints and nothing else.while there are 80%products of Oriflame are of skin care and others are cosmetics

thank you
Rupreet Kaur
ya there is shortage of products but that doesnt mean that it will last 4 the whole month you should check after every 3 hours or so the stock gets updated after some time. and you should ready your orders on 31 of every month to place the order for the following month.ordering starts 4m 1st of every month and i place all my orders at 8 o clock in morning on 1st of evey month and believe me all your products will be instock. so next time place your order b/w 8-9 on 1st of month.
and yes Oriflame has shea butter in all its lipsticks so its recommended that you store them in refrigerators. one of my ordered lipstick was defected in got full rebate so in our city there is no complaint regarding the products refundment.i got so many products exchanged.

if you have any query u r free to ask me at [protected]@yahoo.com
thank you
Rupreet Kaur
Hi Team

My Consultant # is 3744239 (Shipra Wahi) and I have joined in last month i.e July'10 only through another Consultant # 3742244 (Kanak Sharma).

I was happy joining Oriflame because of the response that I was getting from the orders but it failed in the second month only.

I placed an order for 2729/- Rs on 02nd August'10 and it was dispatched from CP Branch office on 05th Aug'10 i.e Thursday. I spoke to customer care representative on the same day @ 15:00 p.m. and she said it has been gone and as it takes 24 hrs so it will reach by Friday or Saturday. I asked her to give me the name of Courier agency as i needed the order on urgent because of customer's requirement. But she stated that she dosen't have any info.

I waited till Friday afternoon, but no delivery happened neither I recived any call from any Courier agency for address confirmation and again I called up customer care and i waited for 10 mins on line but there was no response and than I called up on board# and receptionist over there was not even ready to listen about my issue and she just stated to call on customer care number and disconected the call and I again tried calling CC# and finally got through one rep by the name of Divya and she said the same things which another rep said on Thursday but she told me that name of the Courier agency is Urvashi Couriers and no phone# and location was provided. I tried googling it but was fail to get the info.

Than Friday & Saturday both gone and there was no delivery of packet and I placed another order of 1251/- Rs on 5h Aug'10 i.e Thursday @ 21:00 p.m. and I was in regular touch with 'Kanak Sharma' and finally she went to CP branch yesterday and she spoke to Vaibhav over there and he spoke to Urvashi Agency people and told them to deliver the packet on urgent basis on Sunday morning i.e today and than I recived call from courier agency @ 18:10 p.m. from 'Vinay' and he stated that packet will be delivered in early morning and he confirmed the location from me via Kriti Nagar and after few minutes I got another call from 'Lalit' who is the owner of the agency and who also committed the same things about the delivery of the packet.

Today in the morning @ 11:30 a.m. I personally called up Vinay (Courier Guy) and he said he will call me back again and after 2 mins I received call from him wherein he stated that the courier boy has alreday left and will reach @ 13:00 p.m., I told him becuase of Sunday I have to go somewhere with my family and will be available till 12:00 p.m. so try and deliver packet by that time and he said it will not be possible and disconnected the call and than I informed the same to 'Kanak Sharma' and she spoke with 'Vinay' about the same but there was no solution and than I spoke to 'Lalit' again and took his official address and came to know that the office is in Geeta Colony and he told me that Courier Guy has went on bike and will be there by 13:00 p.m. and I told him that no one will be available at home and his response was give money to any neighbour and they will deliver it there, I told him that's not fisible and I asked him the resaon for delay in order?

'Lalit' said that his guy was unable to find the location and thus packet came back and there was no phone # mentioned on that and initially he thought packed has reurned because of house locked and he never bothered to confirm the exact reason from courier guy or to call Oriflame to confirm my phone# and address and he had a very casual tone while talking and was continously laughing and 'Kanak Sharma' was also listening to the conversation through con call. I asked him to give me the number of courier guy who is coming to deliver the packet and he said he dosen't have any phone and he cannot approach him by any ways. I told him that if the Courier person will reach after 12:00, I will not receive the packet.

'Vinay' reached at my place @ 12:54 p.m as per my watch and I told him to sit and wait because 'kanak Sharma' was on her way to CP branch to solve the matter and when she reached there she found that no senior managment was available because of Sunday and than I took the packet from 'Vinay' and ask him to speak with any person in Oriflame and inform them that I am keeping the packet with me but will not handover the money and he was laughing in very casual attitude. He called up some 'krishan' in ware house department and pass the phone to me and Krishan asked me the resaon for non-payment and when I told him that these people are fooling me and telling all the lies to me, so for that matter I want to give them a lesson and he said 'Madam why doing it just pay him and pass the call back to him'. I handed back the phone to him and he again spoke to him and than finally he returned back and asked me what is the problem ? I told him that the entire problem is happening since 1 hr and now again he is asking about the problem. I told him to leave from my house and get the appology letter from your owner and take the money from me and than he smiled again and left.

Just now, I have recived call from 'Syed Abdul' (As per him his designation is Senior Manager Sales & Marketing- syed.[protected]@oriflame.co.in) and he spoke to me in very rude way and I responded him back in the same way and he said that he is going to file a complaint against me as I ahve done crime by not giving the money to him. Being on such higher position he has no courtsey and manners to speak to a lady. He said he is just concerned about his money, I told him I am ready to pay rite now and he can give me his account # and i can deposit the amount rite now and he can take that and he said that I should come to office and pay it and his said I have the dead line for tomorrow and also he has spoiled his Sunday just because of me as if I haven't spoiled it, I tried telling him the entire conversation but he was not interested in listening to it and said that I can come to office to resolve the matter and he was taking his Courier Agency's side only. He said I have showed cheapness and i have problem in paying that don't have money with me. If i would not be having money than why would I order and also I have paid on time last month whenever order has come in...

Now, here is my ask ?

Is it fair that Oriflame Vendors can lie ?
Within how much time the packet gets collected from Vendors from office ?
How much is the time for a delivery of packet ?
Being an independent consultant, why we cannot directly speak to Oriflame senior mangment people over the phone ?
Why customer care rep's don't have the complete information about the Courier Agency's & Orders PO # ?
My some orders have alreday been cancelled just because of the delay in order, who will bear the cost for them because I don't have any personal requirment for that things ?
Are your senior managment people talk to Consultant's in rude way only ?
I have listened from people who have given the order in July'10 in advance as they wanted it for gifting someone and their dates have been gone, Why I have beared the humiliation ?

I would appreciate a response which can be helpful and satisfactory for both the parties...

Thanks & Regards

Shipra Wahi
[protected]
hi, this is suvidhi if you want to purchase modi care products or want to become dealer or want to learn nail art please contact [protected]
i kausar shuttari totally mark out the difference being created by oriflame company among indians, for being categorised by religion.The reason behind this is there is no advertism or offers for any other festival other than diwali, all other religion members are also trying hard to improve the benifits for your company.please take care about my complain, I suggest to keep discount offers for all the religious festivals in our country.
i agree with kashifa
i hve recently become a consultant & i agree to few of the above complaints

1) the stock of some of the items which we recieve r very old & then the company wants us to sell it to the customers so that the customers use it only after the expiry period as we get the pducts nearing the expiry date

why cant the company which has grown so much keep up to its mak & reputation,
cant they understand that by giving such ols stock they r hanrming their own reputation . why cant they be clear & give assistance with clearity,

most of the prdts r always out of stock, so how can we make points ?? or does the company wants us to sell or purchase the prdts not needed 2 make the points or loose points

anybody having email or any other contacts of ORIFLAME in DELHI/ MUMBAI
agree with surekha...air fire adn ice set is unavailable from the very first day..now only four days left and not a single person is able to get that set...
problems are there with every company of this world, no company is perfect. and stock is obviously a finite thing, it cannot be infinite. and while becoming a consultant please do see the terms and condition which are clearly stated at the back of the joining form. only stupids dont see them and then blame the company for their own stupidity
Dear Ms. Ray..thanks for calling stupid but dont you think that if the company is giving something in catalogue its the company's duty to provide that product at least once in the month..at the time time of the offer you wont be able to find any prodcut and the next months the offer ends, you can easily find the product.(happened wiht the Fire ice and air perfume set).well its good to be loyal to the company but its not good to be blind
YA I M THE ACTIVE MEMBER IN ORIFLAME COMPANY I M FULLY SATISFY WITH THE EACH AND EVERY POLICY AND TERMS AND CONDITION APPLIED BY COMPANY I M SELLING PRODUCT SINCE 2 YEARS NOW NOT A SINGLE COMPLAINT I HAD NOT RECEIVED BY THE CUSTOMERS SO ALL CAN DO ORIFLAME NICELY AND WITH CONFIDENCE
Hi i am not happy with your service at all.i have ordered items of rs1500 about 1 months ago but yet have not received any item. i am jst informed dat my products has been lost in transaction so please do something soon my customers are very angry with me
I had left Oriflame but juz joined again. First and foremost yes oriflame is not a good company bcoz its not following the rules at all.

We need to start a forum where we can get atleast 1000 members signature to apply for it in the court so that the court can take legal action.

Oriflame has started this new thing in Mumbai 1 rs for order form. When u go to oriflame offer u need to purchase that form for 1 rs and fill it and give to them. (the order form u get 10000 forms printed for 300 rs). Juz check the amount of Profit Oriflame is earning from each branch everyday

You need to wait until your turn comes. God knows it may take 2 hrs-10 hrs for yr order to be placed then yr bill and then the payment and then the collection.

If you place an online order then u compulsory have to make 100 calls in order to know when your [censored]in order is going to arrive for which u need to wait in phone call line until the exceutive gets free from his/her earlier calls. So be ready to pay your High tekephone bills

Third thing when you place the order on the very 1st/2nd day of the month u get to know half of the products are not available. That means i[censored] place an online order and u need the products at home and if the order is below 1500 then u have to shell out 70 rs for home delivery.

I[censored] don want it at home then u have to wait like a big over there for hours and pay 35 rs in orifame office. This is the way Oriflame earns money.

I juz need some help of some few members who can support in starting a forum for entire India. Once we get 1000 members who are against oriflame then we can shut down illegal things happening in Oriflame.

We can also ask the media to intervene in between such things.
hey.. chandannasta, i agree with each and every word you are saying. i'd joined the company three years ago and i found it a totally unehtical company. they send old and expired prodcuts to the members and then dont even listen to them..most of times the products are not available (specially when there is offer on them) and when you somehow manage to get them ordered they will miss the prodcut in your courier..so ultimately you have to go to thier office to get it where again you have to wait for hours. so if you are planning to take any legal action or something like this i am with you, just let me know what are you planning to do.

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