[Resolved]  Reebok Shoes — pair of shoes at ankle was defective

Mrs. Neeta Dembla,
3A/13, Sardarpura
“Sughand House”
Udaipur 313 001.

To,
Customer care
Reebok shoes

Reg: Complaint with regards R239211, 8.5 Walking Shoes.

Sir,
First and foremost I would like to bring to your notice that much before your retail out-let was established at udaipur, the undersigned and my entire family are your permanent patrons and would make our purchase of your brand of shoes from Ahmedabad, exclusively. After your retailout-let at udaipur M/s. Chetak Sports, 17, Nyay Pati, Near Court Circle was opened we have regularly been purchasing our footweat for the entire family from them. This can be well verified from M/s. Chetak Sports, Udaipur.

It is regretted that on[protected] I purchased a walking shoes vide M/s. Chetak Sports VAT Invoice NO. B7-3012 for Rs. 1990/- on the very next day it was observed that the rod fitted in the pair of shoes at the ankle was defective and was hurting the ankle. Immediately I went to the Retailers, who on examining the shoes agreed to replace the pair . but on wearing the other paid again the same defect was observed, hence I left my brand new pair with the Retailer, who assured me that it would be sent to the company and proper replacement would be made.

It is very surprising that inspite of the fact my complaint has been recorded as complaint no 324 dt.[protected] on the customer claim form, by your dealer, my claim has been rejected vide claim / service report receipt no. 324 dt[protected], which is totally unjustified, and preposterous in my opinion.

I would once again like to bring to your kind notice that we have ever been your most regular customer and we belong to a very reputed business family o[censored]daipur. This fact can also be verified from your dealer and all and sudry of the city.

Your attitude of rejecting the claim is highly objectionable and has set us thinking as to what action we ought to initiate against your company for your uncouth behaviour. As a matter of fact the money paid for the purchase is not the critarian, but your high-handed attitude has forced me to write this strongly worded letter.

I now lastely request you to please look into the matter, and ensure that in case this is a manufacturing defect ( as admitted by your local dealer ), I am prepared to purchase another pair by paying the difference in cost. In case you do not do the needful fortwith, I shall be constrained to take the matter through my legal counsel, but your most un-businesslike attitude is just not tolerable and I am prepared to bear the costs of legal action for proper redressal, which plwase note.

I await immediate response, before I seek legal redressal.
Cc. M/s. Chetak Sports, Udaipur.