[Resolved]  Panasonic Digital Camera Dmc - F3gf - S — Poor Performance & Poor Service

Address:

Sirmaur, Himachal Pradesh

Sir,
I have purchased a Panasonic Digital Camera DMC-F3GF-S having
serial No.SDOCAOO6664 from a Dealer named ALLIED
SALES,210,FATEHPURI,DELHI VIDE RETAIL INVOICE NO:13419 dated 31.7.2010
by paying an amount of Rs.8000/- . But I would like to inform you that
while first use & when I started coverting the photographs found that
the Data Cable Port is not working . Since I live around 300 Kms from
Delhi so it took time to take the Camera back to the same dealer .
When I visited again after a gap of three months , he refused to take
back the Camera & instead ask me to contact service center to the
nearest service center of your station . I came back and thereafter
contacted Customer Care Center & from where I came to know the service
center located at Dehradun named S.S.Services . I visited the service
center on 12.5.2011 and handed over the Camera in the Service Center .
But its painful to inform you that till date I haven`t got my Camera
back . On 18.7.2011,I visited the service center again and came to
know that a Black strip has emerged on its screen . They had sent the
same to Delhi service center . But what is my fault . I have not used
that Camera for the purpose I bought for and till date after a gap of
roughly six months , the same is lying in your service center at
dehradun or Delhi . Please let me know as what should I do to take
back my illfated Camera after experiencing such a poor , pathatic
service experience of such a reputed company . In fact I won`t like to
get the damaged Camera without any fault of mine . So you are
requested to please do the needful and get some solution for not
compelling me to go to the consumer court etc .
I will look forward for a positive solution from your side by
replacing / providing a New Digital Camera in place of that ill fated
Camera .
Hope to hear very soon from your side ;
RAJIV NAGPAL
M.BILE NO;[protected]