Passport Complaint — passport sending error

Address:

Nagaur, Rajasthan

hi sir i am jubel.my complaint is passport office jaipur is not work in my brother's passport they were not work in last three n half month they are message his sit on(Application Date :09/29/2009Status :It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week9s timeGrievance)my brother's passport query reg: file ref. No- w23546709 of JUNAIR.sir plz send passport quick it's urgent.
thnax