[Resolved]  Regional Passport Office Hyderabad — Passport not issued within stipulated time

Address:

Hyderabad, Andhra Pradesh

Sir,

I am Vijayakumar Dhanapal, I applied for reissue of my passport on 11th February 2010. My file number HYD F005080 10. My police verification was done on 3rd March 2010 and I could see the report was sent to Passport Office on 10th March 2010 ( I have a copy of the report taken from cyberabadpolice.gov.in website) but the passport office claims that they have received it only on 18th March 2010. When I verified the status on 20th March 2010 in passport.nic.in, it is given that my passport is expected to be despatched on 8th April 2010. Based on this date, I booked my tickets to San Francisco, USA for team meeting which starts on 1st May 2010. I did not receive my passport till 15th April 2010. I visited the passport office on 15th April 2010, stood in the queue from 10.30 to 2.10 got my status that it was not despatched and asked to contact the Deputy Passport Office, I could meet the DPO only at 4.15, gave my request to him to despatch it at the earliest, he assured me that he will despatch it within a week. Today it is 23rd April 2010, so far I have not received my passport. I visited the passport today (23rd April 2010) at 8.00AM in the morning and got the status at 11.00 AM that it is still not despatched and asked to contact the DPO again. I have again given another request letter to him to despatch it at the earliest and he did not even bother to look at my request and said the same response that he will despatch it within a week ( I guess this is standard response they give for each individual who goes there, and do not take any action on this, if this is the case, what is the point in having an enquiry counter, making people to stand there for almost a day and giving the same response without doing anything). But I insisted him that I came here on 15th and got the same response, but I have a travel plan on 30th. Then he said he will mark it as Most Important and will despatch it on 26th April. I am still not confident that I will get my passport before the travel date. I tried to get the status in SMS, Online, Phone nothing works, everything useless. The only difference between these modes and the person sitting in the enquiry counter is he speaks others wont. I know, I am little bit harsh here but dont know how to express my concern. One last thing to say, I think we should ask all our passport employees to treat the applicants as human beings not like ..............

Your help on this much appreciated sir.


Thanks
Vijayakumar