[Resolved]  Passport Office Thane — Not responding to phone calls

Address:Thane, Maharashtra

Hi,

I am dialing to thane passport office since 2 days on there inquiry telephone line withih the said timings i.e. from 10.30am to 12.30am. But no one is responding to the call. The call completes its cycle and finally reach to operator, some one picks up the phone and keeps it aside, no one talks from the other end. This is rediculous. If they don't want to provide any information on phone call then just drop off the service, why just they check the patience of the people.
Even the numbers given in the site for "Complaints" and "Right to Information" are all invalid number and not able to reach any of them. Is there any option to log a complaint against the complaints department or any section where I can get the contact information about "Right to Information" department.
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Aug 13, 2020
Complaint marked as Resolved 
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PASSPORT OFFICE — phones

Dear Sir
I had been trying to contact your passport office for the two days. Phones ring but no body picks up. Again when we try we get a recorded message to try again.Why? Either the phones are not working or the operators are not working. Please take neccessary action.

Kishore Kumar
I am Ms.Seema staying in Mira road. I applyed for a passport on dated 11/10/2011 & i cleared my police report on 13/12/2011 reg no 5537 but still my status is showing that police report has not been received, i want to know that how much time will take to reach passport at my place. I am calling from last three days on this no 25830116 but nobody is responding why the hell they are doing like this, That people attending the call & puting receiver on side this type of service you are providing to the customer. pls reply as soon as possible.
I am Ranjeeta staying in Vashi, I have applied for passport in NOV 2011 still due to some address query I got a letter to contact passport office. I tried all the telephone numbers 25830116/17/18/19/20 for two days no buddy responded. It is so uncomfortable and irritating. Finally I bunked my office and visited passport office there too for a small query they told me to fill personal identification forms again. I did it and submitted, my police verification also happened again and it was OK. Still I got a letter from passport office again that your file is incomplete please contact else your file will be closed, letter received at home on 10th FEB and last date to contact was 17th FEB, letter was posted on 18th JAN. See HOW FAST our passport office works. Now again am trying to contact, and no buddy picks up the call.

If system is so incompetent then why government is not giving this system on contract to some good PVT company to speed up the job??? and make it more transparent??? And more customer friendly???

Passport Office Thane — No response to phone calls

I am Ranjeeta staying in Vashi, I have applied for passport in NOV 2011 still due to some address query I got a letter to contact passport office. I tried all the telephone numbers 25830116/17/18/19/20 for two days no buddy responded. It is so uncomfortable and irritating. Finally I bunked my office and visited passport office there too for a small query they told me to fill personal identification forms again. I did it and submitted, my police verification also happened again and it was OK. Still I got a letter from passport office again that your file is incomplete please contact else your file will be closed, letter received at home on 10th FEB and last date to contact was 17th FEB, letter was posted on 18th JAN. See HOW FAST our passport office works. Now again am trying to contact, and no buddy picks up the call.

If system is so incompetent then why government is not giving this system on contract to some good PVT company to speed up the job??? and make it more transparent??? And more customer friendly???
I am manoj Kumar maheshwari, Bhayander I have applied the online passport vide ref no 12-[protected] on 17 Jul 12, I am unable to take appointment online because it website show everyday you have to try on next day after 7.30 P.M and whenever I try same reply recd from website and no body is worried about picking the land line. chief of passport authorities look in to the matter

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    Passport Office Thane Phone
    +91 22 2583 0116
    +91 22 2583 0121
    Passport Office Thane Address
    MIDC Building, Vardaan Sankul, Wagle Estate, Thane, Maharashtra, India - 400604
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