| Address: | Faridabad, Haryana |
We have purchased a my engagement diamond ring worth Rs. 18700/- in May 2011. After two months its 2 diamonds from the ring have come out. Since i was posted in Mumbai so i have given this for checkup slightly late when i came to Faridabad.
Then we were shocked after seeing their customer service at their outlets. They were so rude and not listening at all . We thought that we had done some mistake after visiting there.
They have no manner and no hospitality at all. They don't know how to talk to customer if he/she has come with any complaint. Instead they only knows when the customer comes how to tackle and sell their products immediately.
The, somehow i conveyed my problem to one of the lady who was not listening at all at the helpdesk. Within five minutes, she packed the ring and made the receipt of collecting ring. There were no service charges mentioned on the receipt, neither she told anything.
Suddenly after one week, they called us about the ring repair and asked for Rs. 850/- for repair charges. We were shocked because they didn’t aware us about such charges. Also we were shocked from the very beginning, that diamonds got loosened from the ring even after handling the ring very delicately and carefully.
Then after 2 months they called us again to collect the ring from the outlet so we went there to collect the same and lastly we had to pay the repair charges.
In the case of jewellery, the local jewellers are the best as compare to this kind of renowned jewellery retailer, at least they listen and they repair and gives the really genuine thing upto some extent.
We know around 5000 contacts to whom i want to recommend to not to choose PC JEWELLERS product. Through this forum i want to convey more people to not to choose pc jewelers at all. It will be total waste of money, time and energy if their products would get purchased.
And I want an answer from PC Jewelers that how the valuable stones like diamond got fallen from gold ring. And if I have to pay for the repairing of the same ring again and again, then in the coming few months the ring costs will reach doubled and even more than that., which is very ridiculous.
Was this information helpful?
