[Resolved]  Bajaj Pulsar 150 cc — poor quality without quality assurance damaged part delivered in the unknown parts

To
The Managing Director,
Bajaj Auto Limited,
Akurdi,
Pune - 411035.

Sub: Negligence in service Denial and delay in attending customer fault-Reg.
***
Sir,
I submit this report to you for a preliminary probe
My vehicle “Bajaj Pulsar 150CC DTS-I” PY 01 AZ 5224 Ch. No: MD2DHDHZZSCJ79178, Eng No.: DH6BSJ69794 purchased & delivered on 04.01.2010. I found in my Vehicle when it got puncture I notice manufacture fault in the rear wheel hub has the infected part formation of burr in the rear wheel due to unfinished turning in the lathe or blow hole it would lead to a wobble or crack in future and acted on the risks have been delivered and install on my vehicle, though I complained that to registered for replacement for rear wheel on 28 01 2010 in your Authorised vehicle dealers & workshops recommended Authorised Service Centers Aakash Automobiles Private Limited, Pondy I was yet to get any information from the Service center. They voluntarily obscure the inordinate delay on the part of decision the vehicle remains off road for a longer duration for more than a week I have to wait still I get clearance from your head quarters Service Department Bajaj Auto Limited, Akrudi, Pune
I urge you to entrust all these complaint in your Authorised vehicle dealers who is able to repair solve the infected parts easiest way to check and eliminate the problem no possible care and replacement has been taken to Ensure the quality in respect of the material part as found on examination have manufacturing defect to genuine parts. In the Center Untrained manpower especially the Service Engineer and the Mechanic questioning unnecessarily what it do’s if it run like this & it is rubber bush coating it will go with petrol wash and further for your benefit you have purchased the vehicle from pondy hailing from Neyveli (Tamil Nadu) and No Company free New Year offer (non stick Tawa) is given for vehicle purchased & delivered on 04.01.2010 this led to heated altercation and no best care for my bike and offer me long and trouble free experience from this center.
As a safety precaution, scan all of the parts including the engine to make sure that I have found the infected part and acted on the risks have been delivered and install on my vehicle so that when speed increased to a great extent suddenly and apparently due to the symptoms of a formation of burr in the damaged wheel demands could elicit no more than just a reply as officials cited technical or practical reasons for non-implementation.
Meanwhile my demand has gone up and I returned leaving the vehicle without integrated approach, mechanization you have to move and act fast on a time-bound manner for better understanding like me without any alternative. Who has the right and liability to fulfil the work I emphasis to direct the Sales engineer to do pending disposal of my petition
Your Company have attention on to develop path breaking these technical problems then only Sustainability would depend upon improving competitiveness in your product from poor quality with quality assurance is it designed for manoeuvrability and agility or decline in customer demand Emphasis should be on effective emerged as best option for diversification to meet need for will help in diversification take it as suo motu notice to file an action taken report whether the requirements customer had been fulfilled the mechanical defects in the vehicles; hazards of applying sudden brakes
However, Delayed contrary to expectations for the past few days. It has become a major source of concern in my routine life
I would like to get your fix salvage, appealed, problem would be solved & rectified favourable order please, that this formal complaint does not wash without speeding up the process by hampering absence, move swiftly
Thanking you,
Yours truly,
--S/D--
(Raja)