[Resolved]  Prasanna Travels — Lack of service

I had booked 3 sleeper coach tickets from Amravati to Pune for 26th Jan 09 with Prasanna travels(Irwin office, Amravati).Seat numbers 17, 18 & 26. When we boarded the bus at 9 in the evening from Amravati, I found that on berth number 26, one side window was missing. On asking the driver about what is he going to do to fix it he said, we cannot help it...the wind shield broke and we cannot do anything, you have to sit there as it is. I was furious at the drivers response. One cannot travel 600 Km in the winter that too with an entire window missing...!!! I called the prasanna travels office in Amravati and narrated him the incidence on which he said that " The driver was told to pack the missing window with some metal or paper sheets.After much debate with the driver he agreed to fix a metal panel on the missing windshield. But this didn't help much as the air was still coming in and it was really a chilling journey. We had paid the entire amount for the ticket hence we deserve to be serviced properly. If this is how Prasanna travels work then god help them...!!! I even took snaps of the broken window with the number plate of the bus to take this forward with the consumer forum.