[Resolved] Pre-approved education loan of Credila — Credila: Pathetic level of service by staff

devnonlydev

from Surat, Gujarat

Address:

Mumbai City, Maharashtra

I'm a recepient of pre-approved Education Loan from Credila for pursuing EPGP04 course from Indian Institute of Management, Kozhikode. My 4th instalment fees are due on 20th June '12. But till now nobody from HDFC have got back regarding Agreement Copy for disbursing loan amount through netbanking. I know somebody from Credila called Sundar Dhuri whose response is nothing short of pathetic. Whenever I have called him he doesnt answer, when he answers it is through sms or otherwise only asking for half an hour / 1 hour to get back but again when I call he never picks up / responds that he is busy. I'm utterly frsutrated by the response of Credila team including Mr Sundar and all the more since my next instalment payment deadline is drawing near. Please tell Credila to pull up its service levels by the bootstrap. Such pathetic response and service levels will not auger well in the long run.

TR,
Devamalya De
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashtew

from Pune, Maharashtra

Credila is a horrible service provider. The staff is indifferent and you will be push from one department to other. The sales person whom you would contact for the loan will sweet talk you and then later you will be asked to submit a dozen documents without any explanation given.

I struggled with them for over a month without any positive results and that when the education loan was for a Tier 1 Education institute (which is among the top 10 in India), for which Credila supposedly offers a non-collateral loan with special rate of interest.

And what was an even bigger surprise was even sending emails to the country head and marking him on emails makes no difference. Not one response is received.

-Ashutosh Tewari