[Resolved]  Prestige — improper service and rude behavior

Address:

Maharashtra

I Harshad S Shinde residing 402, vighneshwar apt, ashtavinayak sankul badlapur east 421503 a customer has bought a gas stove of prestige which is of 4 burner and duplex new model from store named MATESHWARY STEEL & HOME APPLIANCES from badlapur on 18thsep 2012 and after using the gas stove from 18th sep to 26th sep in just 9 days of span couple of burners flame became low and was not burning properly and on 27th sep morning when my wife started another burner the button just came in her hand and the gas was open at that time which we came to know and fortunately any accident dint took place. And on 27th evening I put down a complaint at the store from which I bought the stove and within 1 hour a mechanic from prestige came at my home and he started to repair it in the presence of my father now while repairing the gas stove he was talking on the phone which should not be done and he himself lighted a burner and checked and within a minute he catch the upper frame of the burner which was hot and he burned his hand and my father who was standing there and watching what he was doing told him that the problem is not in that burner and you are doing wrong thing the mechanic back answered him without any respect to elders while he was opening he broke the nipple of different burner and when my father asked him he said that it’s a minor thing which I will do tomorrow until then don’t use it. Now my father asked him that I don’t want this gas stove I want an replacement as you have broke this that’s not our mistake and we don’t want to take any risk and so he said that it won’t be possible and he went same day after 1 hour my wife and my father in law went to the store and explained the thing to the store guy and even he said that the mechanic after came in the store and he himself accepted in front of the all the store workers that I have broke the nipple and and will repair it tomorrow and after the discussion the store guy said that will send him back to to you and then will asked why you did that. Next day morning I went to the store and asked for the service center address or any customer care number the store guy gave a number of a distributor Named as Singh and his number as [protected] in the store itself I called him from my cell and spoke to him he said that I will talk to the mechanic and will get back to you I said ok no problem and after an hour he dint called so I called him and asked what happen and he said that the mechanic will come and repair it and so I asked him that I don’t want it to be repaired I want an replacement as this is not my mistake its your mechanics mistake for which I will not accept the guy upfront started telling me that if you have so much of problem go to CONSUMER COURT I don’t have any problem and he hung up on me and just after 15mins I guy called me named Jayesh [protected] spoke to my dad we explained him the thing that we cant give replacement and said that will repair it. Now I just want to know that if I customer is putting his hard earned money to buy a product which is important to be safe why he should not expect a replacement if the mistake of the company not the consumer. And in safety perspective it’s a gas stove anything might go wrong in that and a accident might take place. And on top of that the mechanic who don’t kwon how to open a nipple, whats the guarantee that he will repair it properly.Even there is no sticker present on the gas stove of OK TESTED WHICH I THINK ITS MANDATE . And in spite on this I am ready to accept the gas stove repaired if Prestige gives me in writing that any accident will not take place if it happens prestige will be responsible for the person who will die in the accident. The store guy told me to go to the andheri office and complain I am an working person who don’t have time for this.
And any which ways your distributor has already given me a suggestion that YOU CAN GO TO CONSUMER COURT IF YOU WANT and just want to say thanks for the suggestion . Now if my demands which is either replacement or money back is not fulfilled the PRESTIGE should be ready to see the effect on her PRESTIGE and should be ready for the surprises.

Harshad S Shinde
+91 [protected]