| Address: | Chennai, Tamil Nadu |
Hi,
I'm Makeshkumar.I have bought Prestige Induction Cook Top Pic 3.0 on November 2011.
with in two months i have issue with the product and its automatically turned off during working so i take the product to the nearest authorized service center.after 4 days they have given back the item and told having circuit board faulty.
Again after two month same problem happened and i went to the service center and i told it was happening frequently and its a repeated issue.they have done something and they given the product to me and told they have changed the circuit board once again.
The service center is far away from me nearly more than 20 km every time i taking the product and running to the service center and again one more time i need to run take back.after few months the same problem happened that my induction cook top not working properly and its turned off completely and i cannot able to press any buttons on that.
I'm totally frustrated because of these issue ,how many times i need to go for the same problem again ,again and again.
they are providing the proper permanent solution to this issue .Right now my warranty period ended and the same problem happened again and i have given that product to service center on 25th January 2012 but till now its was not resolved and its in service center itself for more than 40 days.In that website they have not mentioned escalation matrix so I'm helpless to take it forward.
I'm facing the same problem after four times with this product from the warranty period to till the warranty period ends and they need to accept to cover this fix in warranty section as it's repeated fault and they haven't provided permanent solution for my product.
i want my product with fully fixed at no excuse and i need a permanent solution fix for this issue.It was supposed to concern as a repeated issue since from the warranty period I'm facing the same kind of issue so its a defective product .i request and i hope you to please kindly take it forward my complaint to some senior high level persons who should be responsible for that.
thanks,
Makeshkumar T
[protected]@gmail.com
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