[Resolved]  Pulsar 150 — Reference Number is ' CR- 49341 '.

Address:

North West Delhi, Delhi

NOTE: Please go through the below chain mail that i copied from my email id:

Hi,

I waited the whole day on Saturday but i am so much depressed about BAJAJ the way they are dealing. This totally rediculous & unethical. I am sending this mail again hope will do the needfull and contact me on Monday by considering it urgent matter.

For more clarification contact to the undersigned

Thanks!
Varun
+91-[protected]
+91-[protected]




----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: [protected]@bajajauto.co.in
Sent: Fri, 20 August, 2010 4:16:18 PM
Subject: Fw: Reference Number is ' CR- 49341 '.


Hi,
　

Myself Vaurn Kumar owner of Pulsar 150, m byke is at Royal Bajaj(Peeragarhi) since 29th Aug'10. I have already sent mail at [protected]@bajajauto.co.in but still i am waiting for the reponse nobody is replying on my mail. For more information please go through the below chain mail.

　

This is bring in your notice that my byke is under the extended warranty, there is a person "Mr. Vinay" who prepared the Job sheet for me told me that there is engine issue and whole engine would be overhauled as he was not aware about that my byke is still in warranty. Now when i went there they do only the piston work and change the Cylinder block, it means they cheated and missguided me and they charged me over if it was on paid. I have intimated lots of time that there is a Integrated issue with Royal bajaj.

　

Today when i went there to receive my byke, it was not fully serviced and i intimated to Mr Rathi & Mr. Vinay. for cross chekcing purpose i asked for the performa invoice from Miss Meenakshi but she refused to give me the details of my byke service and told me if you want to details than firstly pay the bill than only you can get the details except warranty parts it means they can sign the warranty requisition from the customer with one part and later on filled the othere warranted part as well(Totally cheating). Actually me byke has the smoke issue, as it is under the warranty they raised the invoice for Rs. 3,841/- which is totally injustice. I raise this smoke issue not in this service but if you audit the job sheet than you would found that how many times i raised this issue and they never adressed this issue. Nobody can't come to know what they are doing with the byke, we are engaged with Bajaj only because of integrity that the customer will not be cheated but that kind of activity abolished the trust on company.

Warranty Part: As per the warranty booklet Rear wheel break drum is under warranty and my byke is having the break drum issue and they told me that it is not under warranty.RH Control housing is not working properly and excellator is going back they still not changing the same. earlier it contains the same issue and i had a word with Mr Arora([protected]) Delhi Area Service Manager and they asked the Royal center that it is under the warranty and changed the same than they again cheated me and changed the repaired part, limit is crossed when they scratched my chasis no and charged the new part from Bajaj. If they changed reapired part than there is no need to charge this part from the Bajaj.

Today i had a word with Mr Rathi and he was not ready to address me and he told me that you need to pay Rs. 3,841/-, i checked my byke before reaching to Mr Rathi my byke had lots of issue, like chain was sounding, indicator switch was not changed and request him to change that switch and i am sure nobodu cheked the RPM and Pollution. My Oil tank is damaged(Scartched from the Patch Cuss), if anyone see my byke than they come to know it is a new scratch, i use to be cheated from this service centre, i do have the photo of my byke before service and those photgraphs doesn't have these scratches.

NOTE: This is my third mail i didn't receive even a single mail from customer service side reagrding my mail except the auto mail for the reference. I also approahed to[protected] & Coporate office no.[protected], 27476151 but nobody was picking my phone.

Kindly take the action agains this issue, hope you will do the needfull to prevent me from the mental harrasment, cheatedness will be highly appreciateable.



Please send me the Service Department "Escalation Matrix". Because I am seeing any escalation matrix on Bajaj Auto web site :http://www.bajajauto.com/contact_us.asp

　

Thanks!

Varun

+91-[protected]

+91-[protected]





----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Sent: Thu, 12 August, 2010 12:35:50 AM
Subject: Fw: Reference Number is ' CR- 49341 '.


Hi,

Is there any update on given below chain mail?

Thanks!
Varun



----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: [protected]@yahoo.co.in
Sent: Wed, 11 August, 2010 12:01:33 AM
Subject: Re: Reference Number is ' CR- 49341 '.


Hi,

Yesterday, i got a call from "ROYAL BAJAJ" and after discussing everything she promised to revert me after giving the details to her manager, still i am waiting for her call. Please manage to resolve this issue at the earliest. It's my suggestion to availiable some training to the Bajaj service engineers how to build the customer relation otherwise it will impact your future market relation, you have best product but do not impact your market goodwill becuase of just a small thing.

Thanks!
Varun
+91-[protected]
+91-[protected]



----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: Anant kumar shakya <[protected]@yahoo.co.in>
Sent: Sun, 8 August, 2010 7:54:25 PM
Subject: Service Issue wtih Royal Bajaj(Peeragarhi) Engine No: DHGBPE14160, Ch. No. MD2DHDHZZPCE75590


Hi,

Myself Varun Kumar Owner of Pulsar 150 Reg no. DL4S-BK-1051, Engine No: DHGBPE14160, Ch. No. MD2DHDHZZPCE75590 residing at Sultan Puri New Delhi-86. I purchased this byke in Aug07 with extended warranty, following all the services guided by the Bajaj still i am getting the issue with my engine. I want to bring i your notice that Royal are not servicing Bykes even at par, usually in service they do only the engine oil change do break tight never chekc byke Spartk plug, Battery Pollution etc causes Engine Overhauling issue approx 40% of cases approaches the service center twice thrice after the service which indicate that how they service the Bajaj Product. As you know my byke is in under extended warranty, when a person ask for the aprt replacement under the warranty they use to say they are not under the warranty for eg in my case they told me about the LED back light and right side contril housing but when i approaches to Mr. Arora(Service Area Manager) Mob no. [protected] than they changed the parts after heavy debate and most important they changed the Control housing repaired not the new one & i also informed them regarding this to Royal Service Manager(Mr. Katyal)Mob. No.[protected]. I am Global accountant and i know the Law language that's why i can convince them but think for the prospect of Common mam, my whole familiy is technical bakcground i know very well the technical specification.

NOTE: I am sure they changed the repair part and demand from you the new part as they filled the requsition note for the warranty part. Its my suggestion to you that please control your service check specially on weekend becuase they prefer the quantity instead of quality i hope you have a guidline to sevice any Bajaj product.

In recent secenario my byke is with them since last 8 days for engine issue and they are not giving the proper reponse regarding my query i.e. as they replaces the repaired part i am facing the same issue apart from Engine.Its my request you to please guide them to deal with customer in a proper way because every byke rider is not able to understand the technical language but in my case i will Sue if they told me that this is not coming under Warranty. My simple funda is i am facing the Engine issue i won't pay anything for any part. Simple thing if the base is faulty than the building can't be in good shape. As my byke is in warrant i need my byke ok.

If you have any concern please contact to the undresigend!!!

Regards,
Varun
+91-[protected]
+91-[protected]