Sir,
I introduce myself as your old customer probably since a decade. i have been using your glasses since long. Presently, I have been in possesion of your company's product Ray Ban Glasses series RB 3320. I had purchased around one & a half year back. However to my dismay, i have located since last six months that the coating on th glasses is eroding, making it difficulty for the proper vision. Rashes is found on certain part of the lens around 40% on one lens & 20% on the other.
Only recently I contacted the retailer M/S. R. Kumar, Ahmedabad, from whom i purchased the glasses. However, he was unable to give me satisfactory reply for the same.
Now, i fail to understand that though, the RayBan product is internationally acclaimed because of its quality & durability, it failed to give me satisfactory results as a result of such dilution in quality which cannot be regarded as normal wear & tear(such as scraches, lens contacting with some fluids, etc.). Again, it has never happened with me before, so it might be not wrong to presume, that the quality though, said that, has been maintained at all times, i was being held victim or prey for such defective item either by the retailer or otherwise.
I am a regular user of such glasses & also i take proper & due care for its preservance at all times. However, i could not actually believe that though the high range product has been purchased still I have to book a complaint, & that too of removal of coating (as stated by the retailer) from the lens. This is highly impredictable from an institution from where customer satisfaction regarding the quality & durability is given prime importance.
I request you to take up the matter & guide be suitable alternative for such rashes on the lens due to removal of coating, & consequently giving me improper vision.
An early reply is anticipated.
Regards,
Akhilesh Kapadia
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