[Resolved]  Reliance Big Tv — Recharge and account balance problem

Dear Sir/Ma'am
I (Vipin Kumar Gupta) am using Reliance big tv connection since last one year having smart card no.[protected].

On 26th july 2009, I purchased one combo starter pack (Rs 1790) of big tv having smart card no.[protected]. As per rule executive (Mr. Ajit [protected]) came at our home to install it. I gave him the whole kit with recharge of Rs. 200 and Rs.100 along with two Rs 25 Recharge vouchers. I purchased these 25 Rs vouchers to activate ten sports on my set top box.

But after installation the balance in my account is decreasing day by day. I investigated about this from customer care, but i did not get good response from them. Later i got to know from your customer care that only two successful recharges are there in my account (Rs 200 and Rs 25). As stareter pack need recharge of 300 Rs, they are deducting the rest of amount on daily basis and now the account balance is in negative. I don't know where the recharges of 100 and 25 have gone.They are saying you need to recharge from Rs 125 to get rid of it. But why should i pay that amount if i have already paid that.I am not getting good response from anyone. Some details related to recharge vouchers are given below : -

Smart card no.[protected]

Serial numbers of the recharge vouchers : -

Rs 200 - [protected]
Rs 100 - [protected]
Rs 25 - [protected]
Rs 25 - [protected]

Name of the distributor - Balaji Electronics Ph : - [protected]

Please help me out if you can, otherwise i need to get both the connections disconnected.


Regards
Vipin Kumar Gupta
[protected]