[Resolved]  Rediscover Clinic — Fraud by the Clinic

Address:	Gurgaon, Haryana
Website:	www.rediscover.in

Hi,
I went to rediscover center (DLF Ph.IV, Gurgaon) and on 3rd June 2012, joined one of the slimming programmes with (Rs.8,000) 10 EGVTs, 5 Ayurvedic sessions, 5 tummy tucking sessions. After the first session on 3rd June 2012, in which they gave me electric vibrations, I got sick,(vomitings and severe body ache), the very next day, i.e. 4th June 2012, I went to the centre and complained about it and requested for refund of money. The lady who is the manager, Mrs. Preeti, simply refused to listen to me and the receptionist Ms. Deepika Sareen, started yelling at me. Also one person who calls herself Dr. Deepika, started saying that it happens to every patient when they take the treatment, which one of their customers they were asking, confirmed as negative. I even went to the clinic the next day, i.e. 5th June 2012, nobody came out to talk to me, they just went away and Deepika Sareen started saying that take any other treatment but we will not give your money back, moreover she accused me, that she does not feel I have suffered any health problem, which was very rude and defamatory. I called the manager,on 5th June 2012, she did not talk to me and said she would call me the next day, but she didnt. I called Preeti, even today, i.e. 6th June 2012, but she started yelling at me and said do whatever you want, we will never return your money. I have not been keeping well since then as I have severe pain in my body and cant sleep at night.

The doctor who owns the clinic is on a vacation for a month (to USA according to Preeti)and there is no doctor present in the clinic in his absence, few kerala based women are doing the treatments without supervision of any doctor or expert. How can a doctor be allowed to run a clinic like that, as this is totally unethical and illegal. I have no trust in the clinic and do not want to continue at such a place where the staff is so rude and totally illiterate and no prior training or doctor's supervision. Please help me with getting my money back along with damages to my physical health due to wrong treatment, and emotional harassment due to rude and unruly behaviour of the staff, as well as expenses as to travel to the clinic requesting for reimbursement and any other damages the forum deems fit.

Hope my complaint is looked in positive light and this illegal clinic is shut and put to justice through appropriate sanctions and costs to the management and professional negligence actions are taken against the doctor.

Sulbha Rai