Reebok Back Pack — Torn within 6 days of purchase

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

I had purchased a back pack for my son from your Reebok Shop MARU RBK at Borivali West costing approx: Rs.900/- after discount on 15/8/2011.Item Code : 125861 .
When my son took the bag to school within 5 - 6 days the bag tore. This was very shocking for us as we had purchased this expensive bag only because it was REEBOK brand otherwise we could have easily bought him an ordinary school bag costing Rs.250/- to Rs.300/-.

We then took the bag on 30/8/2011 to the outlet and were first told that items bought under discount are not replaced. When we asked them does it mean that REEBOK sells defective goods during sale period, they were somewhat embarrassed and then put us on to some Manager on the phone who promised us that the bag would be replaced since the REEBOK integrity was at stake. He assured us that he would be visiting the shop personally and then we would receive a call from them.

We have followed up twice in September and were told that the Manager has not visited the shop and they will get back to us after Diwali. Again when we followed up, we were told he would be visiting the Shop sometime soon.

I am sorry to state that now we are in 2012 and not only Diwali even Christmas has gone and my son's expensive REEBOK bag has not been
replaced by the outlet.


We are fed up of visiting the shop and they are equally fed up of giving us excuses.

I now await your quick action on this. Please replace the bag immediately. A Rs.900/- bag was bought only on the brand name REEBOK promising quality stuff, if you are selling cheap quality stuff at unjustified prices it is really really SHAMEFULL!!!