[Resolved]  Reebok Footwear — Dishonoured warranty service

I purchased a sandal of REEBOK on 22/12/07 from PRAYAGA ENTERPRISE KOCHI, Kerala for Rs 1090/-.the authorised Showroom of REEBOK.The sole of the sandal has come out and approched the showroom and they relectant either to repair or replaced the sandal.
please let me know how i will get the sandal repaired.

Regi C George
Flat 101/I, Easland Enclave
Elamkulam, Kochin 20
Kerala
Ph[protected]

I too had a similar experience, I bought a Reebok running shoe for Rs.2490/- on 24.12.2008, but of the sole of the shoe came off after some 10 to 15 outings, though the showroom owner M/s Prayaga Enterprise, M G Road offered me to replace the damaged shoe, nothing has happened so far .

I too had a similar experience, I bought a Reebok running shoe for Rs.2490/- on 24.12.2008, but the sole of the shoe came off after some 10 to 15 outings, though the showroom owner M/s Prayaga Enterprise, M G Road, Kochi, Kerala, offered me to replace the damaged shoe, nothing has happened so far .

Mrs. Neeta Dembla,
3A/13, Sardarpura
“Sughand House”
Udaipur 313 001.

To,
Customer care
Reebok shoes

Reg: Complaint with regards R239211, 8.5 Walking Shoes.

Sir,
First and foremost I would like to bring to your notice that much before your retail out-let was established at udaipur, the undersigned and my entire family are your permanent patrons and would make our purchase of your brand of shoes from Ahmedabad, exclusively. After your retailout-let at udaipur M/s. Chetak Sports, 17, Nyay Pati, Near Court Circle was opened we have regularly been purchasing our footweat for the entire family from them. This can be well verified from M/s. Chetak Sports, Udaipur.

It is regretted that on[protected] I purchased a walking shoes vide M/s. Chetak Sports VAT Invoice NO. B7-3012 for Rs. 1990/- on the very next day it was observed that the rod fitted in the pair of shoes at the ankle was defective and was hurting the ankle. Immediately I went to the Retailers, who on examining the shoes agreed to replace the pair . but on wearing the other paid again the same defect was observed, hence I left my brand new pair with the Retailer, who assured me that it would be sent to the company and proper replacement would be made.

It is very surprising that inspite of the fact my complaint has been recorded as complaint no 324 dt.[protected] on the customer claim form, by your dealer, my claim has been rejected vide claim / service report receipt no. 324 dt[protected], which is totally unjustified, and preposterous in my opinion.

I would once again like to bring to your kind notice that we have ever been your most regular customer and we belong to a very reputed business family o[censored]daipur. This fact can also be verified from your dealer and all and sudry of the city.

Your attitude of rejecting the claim is highly objectionable and has set us thinking as to what action we ought to initiate against your company for your uncouth behaviour. As a matter of fact the money paid for the purchase is not the critarian, but your high-handed attitude has forced me to write this strongly worded letter.

I now lastely request you to please look into the matter, and ensure that in case this is a manufacturing defect ( as admitted by your local dealer ), I am prepared to purchase another pair by paying the difference in cost. In case you do not do the needful fortwith, I shall be constrained to take the matter through my legal counsel, but your most un-businesslike attitude is just not tolerable and I am prepared to bear the costs of legal action for proper redressal, which plwase note.

I await immediate response, before I seek legal redressal.
Cc. M/s. Chetak Sports, Udaipur.

i purchased pair of reebok shoes from reebok outlet on 20/11/09 from banglore marthali outlet in less than 2 months the sole of shoes is coming out which is very much unexpected from such a big brand like reebok. i have purchased branded product in Rs2500/- keeping in mind that it will last longer than local product but now i dont know what to do should i keep on mailing for after sales service or i go to court for legal action.
thanks & regards
PRASHANT SACHDEVA
DELHI
[protected]
DATE 12/01/10

Reebok Footwear — wrong supply

my invoice no. : TRNPL/DLI/10-11/334532 invoice date 10.03.2011 order no. is 352104 order dated on 08.03.2011 membership no. is BIT[protected] tracking Id 699063 consignment no. LD1762476

you are supply me one tracksuit, one mtv goroadies sunglass reebok folding bag, Numero uno wrist watch black and reebok lite spped shoes
after opeing the box i found you are supply only left foot sboe and no. is 10 i order for 7 no. and complete pair of shoes but u r not supply, u r only one (left foot) shoe is supply and that no. is also wrong.
you are therefore requested to supply me a complete pair of shoes of 7 no. immediately.

sandip pardhi

Reebok — Wrong supply of the shoes

Invoice No: TRNPL/DLI/[protected]/138916 Date:[protected]
Order No: 53932 dt.[protected]
Consignment No: LD1863808 Tracking ID: 920707
Web No:[protected]
Membership No: BIT[protected]

It was as long ago as on 14/6/2011 that I have sent by courier the pair of Reebok shoes both meant for the right leg and requested you to send a right pair and filed an online complaint on 21/6/11. To that complaint you have replied me on 28/6/11. On telephone contact with your operative and in your reply to me, I was told that the right pair of shoe would be sent within 1-2 weeks that is by the 7th of July. Today it is 22nd of July and still you have not sent the right pair.
It appears that there is cheating involved through false advertisements and more false promises. Please do not drive me to make a police complaint about your fraudulent operations. Please reply and comply without any further delay.