[Resolved]  Reebok India — Bad sole and cracking of shoes

Address:

Hyderabad, Andhra Pradesh

To,

Reebok Customer Care,

I purchased pair of Reebok Shoes worth Rs3599/- dtd. 01/09/2011 from Reebok outlet addressed 1-90/2/g/1/21, Arunodaya Society, HiTech City Road Madhapur, Hyderabad. After few weeks only it's insole started coming out (in the right part of the shoe). I complaint the same to the Reebok outlet. Firstly the Reebok representative at the store straightly refused and said he is completely helpless about the shoe and asked me that he can take care of the shoe by pasting through their outlet only. After pasting the sole in the shoe, when I started using the shoe again, the same problem created. After reporting the same to reebok outlet again, they again started giving different kind of excuses and told me it's very hard to replace a insole of the shoe.

But this time somehow the representative was able to understand my plight and registered a complaint with following details.

Customer Name : Shrikant Pandit
Complaint Date : 09/01/2012
PGSC No. J04697
Description : K.Trail lp
Bought On : 01/09/2011
Customer Complaint Copy No : CF/11/58403
Customer email id : [protected]@gmail.com

and after this, too my great surprise he told me that if I should have registered a complaint earlier. As the representative was new to the outlet I described him the series of events happened before him. He registered the complaint and assured me that shoe would be replaced and asked me a time of 15 days . After 15 days when I went to the store, he gave me back the shoe just saying that company doesn't consider it as a defect and too my great surprise the condition in which the Reebok employee returned me the shoe was now even more worse as the out sole and toe box has clearly developed a crack.

After all these series of events, harassment and killing so much of my time, I feel like cheated. Even after being such a global brand, is this the way the Reebok treats their customers. I am very sad by the post sale services of Reebok. Now these pair of shoes not much older than a few months are completely useless to me. Even after spending so much money and time what I get is NOTHING.