[Resolved]  Reebok Shoe - Reebok Shoppe, Shop No. 17 / 1 / 1 / 2 / 3 / , Next To Big Bazaar, Fatima Nagar, Wanowrie, Pune — USING THE SHOE SINCE ABOUT A MONTH - THE HIND SOLE LAYER HAS COME OFF.

I purchased the reebok shoe costing Rs.1717.50 vide Bill No. PFNS78/800 dated 11.3.2009 at the above showroom (mostly factory outlet). I have been using the shoe since about a month and I observed that the red layer at the hind portion of the shoe has come off (observed only today) and the red layer of the other shoe also has started coming off. I went to the REEBOK showroom (franchiseee) at M G Road Mangalore. I was shocked to hear the response of the person there. To quote:
" YOU HAVE PURCHASED THE SHOE AT PUNE, SO YOU TAKE IT THERE FOR REPAIR"
He also straightway rejected my request to replace the layer which has gone off saying that no repair is possible and that if I get the said layer, he will paste the same. I was wondering as to how I can manage to get the layer as the same is not manufactured by me but by the REEBOK company.

I strongly object to the fact that the company franchise refused to get the shoe sole repaired. After having spent thousands on the REEBOk shoe, if the company/franchisee refuses to repair the shoe, it would mean that the company refuses to heed to and resolve the complaints lodged by its customers. If the sole comes off within a month o[censored]sage, and if the company does not have any arrangement for its repair, does it mean that the shoe is to be thrown away. Then where is the question of brand and quality and who one has to spend in thousands for the international brand if the quality of the product is so sub standard on the one hand and the company refused to repair when the shoe wears off so early.

This complaint is lodged with a request that my complaint be resolved either by exchanging the shoe or by getting the shoe sole repaired within the next week or else I would be having no other alternative but to approach the Consumers Forum for redressal of my grievance.

M. SURESH KUMAR
"SRIRAKSHA"
VASANTH NIVAS LANE
NEAR BUNTS HOSTEL
MANGALORE : 575 003.

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