Reebok Shoes — non adjustment of complete amt of returned item damaged in warranty period

Address:

Gurdaspur, Punjab

This is to bring to your notice that i purchased a pair of shoes from gurdaspur showroom on[protected]. I returned the shoe on 9-7-11 as there was a defect beyond repair. they asked me to come the next day . Next day before exchanging the shoe i clarified about the refund and it was told the amount will be refunded. so i purchased more stuff. when i got the bill to my surprise they had refunded only rs 1559.40 when actually i paid rs 2599 on 16-4-11.the showroom owner gave us two mobile no. to clarify.on approaching MrJagdish Sharma he spoke very rude to us and told us that today is sunday so dont waste my time. after lot of requests fm my husband he spk to the person on the counter. at the showroom but without clarifying anything disconnected the phone.

It is very sad to see that such a reputed company treats their customers like this. my request is to check why were we not informed about the rules if their were any.Why was the entire amt not refunded when the shoes were bought as fresh peice. and why Mr. Jagdish was so rude to us.
this same complaint was send to Mr.Mukesh Jha on his e mail after speaking to him on phone on 12 July but till today no action has been taken. I sincerely hope that someone reply this .