No response from any of senior persons?????????
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Tuesday, December 16, 2008 12:29 PM
To: '[protected]@intoday.com'
Cc: 'Order'; '[protected]@intoday.com'; 'poonam.[protected]@intoday.com'; '[protected]@indiatodaybookclub.com'
Subject: FW: KIND ATTN : Mr. VIVEK GAUR, PRABHU CHAWLA, POONAM SANGHA
Not getting any reply……………………!!!
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Wednesday, December 10, 2008 2:48 PM
To: '[protected]@intoday.com'
Cc: 'Order'; '[protected]@intoday.com'; 'poonam.[protected]@intoday.com'; '[protected]@indiatodaybookclub.com'
Subject: KIND ATTN : Mr. VIVEK GAUR, PRABHU CHAWLA, POONAM SANGHA
AGAIN I GOT SAME REPEATED ANSWER. AS YOUR REFUND PROCESS TAKE 45-60 DAYS, MY REFUND PROCESS WITH REFERENCE NUMBER RE08000485 ON 6TH OCTOBER, 2008, IT IS MORE THAN 60 DAYS AND NO ANY REFUND CHECK EXECUTE FROM YOUR SIDE. IS THERE ANY MEANING OF COMMITMENT???
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, December 05, 2008 2:09 PM
To: alpesh.[protected]@youtelecom.com
Cc: 'response (ITBC)'; [protected]@indiatodaybookclub.com
Subject: [SPAM] RE: [SPAM] RE: [SPAM] RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We wish to inform you that your refund is in process with our accounts department.
You will get your refund shortly.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best services always.
For any further query or assistance please feel free to get back to us or contact us on[protected],[protected]toll free)
Thanks & Regards,
Dominic Savio,
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Wednesday, December 03, 2008 11:04 AM
To: Baljeet; Ratnam; poonam.[protected]@intoday.com
Cc: response (ITBC)
Subject: FW: [SPAM] RE: [SPAM] RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Dear Sir / Madam,
I have India today membership with membership number ITBC07316315, and I receive call from a executive for bunch offer that is 16 cds with holiday and jewelery gift voucher with 3-months EMI payment, but ITBC taken full payment instead of EMI. That’s why I have cancelled the order and ask for refund. ITBC has given me reference number RE08000485 on 6th October, 2008. Still I am waiting and waiting and talked 6-7 times to ITBC office, but till today’s date I did not get refund as committed me 45-60 days. I just think that ITBC make fraud with me. But I have all recorded conversions that I have made with ITBC customer care. You can also check my earlier mails sent to customer care. I got repeated answers every times. I am waiting for your favorable answer for a week. Then after I must have to take any legal action. Hope that you will help me to come out from this fraud.
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, December 01, 2008 5:20 PM
To: 'Alpesh Parmar'
Subject: [SPAM] RE: [SPAM] RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your request to our concern department.
We request you to kindly wait for some days you will get the same soon.
Assure you of our best services always.
For any further query or assistance please feel free to get back to us or contact us on
[protected],[protected]toll free)
Thanks & Regards,
Meghna Tyagi
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Friday, November 28, 2008 10:13 AM
To: response (ITBC)
Subject: RE: [SPAM] RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
AS I talked by phone with Mr. Fernandis (phone executive) for my payment refund, I get 45 days more time from today. What about your first commitment which you have made on 6th October? I have to suffer with financial problem because of you and by your person who have made this payment mistakes. I have made phone recording of this talk, and I also have phone recording as I have talked earlier on 15th November. I may go to consumer court because of this that you are doing commitment n commitment. Give me final date of refund, I will lastly wait till that date.
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Saturday, November 15, 2008 4:40 PM
To: 'Alpesh Parmar'
Subject: [SPAM] RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Dear Member
We sincerely apologize for the inconvenience caused to you
Kindly ignore all the previous mail.
In this regard we would like to inform you that due to some technical server error problem your refund was under process. Now every thing is fine. We assure you that now you will get your refund very soon. We appreciate your patience towards us and we respect the feelings of a valuable member like you.
We value your association with the India Today Book Club and assure you of our best possible services in future.
Please do call us at[protected],[protected] toll free or for any further query get back to us.
Best Regards,
Rohit kumar
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Saturday, November 15, 2008 10:51 AM
To: response (ITBC)
Subject: RE: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Please don’t give repeat answer, kindly give exact time period of refund, as per first talk with your executive on 3rd October, refund process will take 45 days, till today I did not get my refund and every time you request me to wait for few days. How much days still I have to wait for this? Reference number RE08000485 already given me on 3rd October, please see my earlier mails for this.
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Wednesday, November 12, 2008 12:30 PM
To: 'Alpesh Parmar'
Subject: [SPAM] RE: Alpesh N. Parmar (Urgent Case)
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have forwarded your request to our concern department.
We request you to kindly wait for some days you will get the same soon.
Kindly note down your reference no for further inquiries- RE08000485.
For any further query or assistance please feel free to get back to us or contact us on
[protected] or[protected]toll free).
Thanks & Regards,
Meghna Tyagi
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Tuesday, November 11, 2008 10:00 AM
To: response (ITBC)
Subject: FW: Alpesh N. Parmar (Urgent Case)
As per talked with helpline, I should get payment within 15 days from 25th October, but till date I did not got payment. Please do needful as early as possible.
Kind Regards,
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, Beside Tube company,
Old Padra Road, Vadodara-390020. Gujarat, INDIA
Mobile : +[protected]
Landline : +[protected] / 2344325 Ext. 1507
-----Original Message-----
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, October 23, 2008 5:12 PM
To: 'Alpesh Parmar'
Subject: RE: Alpesh N. Parmar (Urgent Case)
Dear Member,
We apologize for the inconvenience caused to you in this regard.
We would like to inform you that your refund check in with our accounts department and the same will be dispatch soon,
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to mail us or call at our customer care[protected]
Thanks & Regards,
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Tuesday, October 21, 2008 1:12 PM
To: response (ITBC)
Subject: FW: Alpesh N. Parmar (Urgent Case)
How much time taken by refund process? Because I have to pay this amount before 30th October, 2008. Pl. reply.
Kind Regards,
Alpesh Parmar | Executive VOIP | YOU Telecom India Pvt. Ltd.
3rd Flr, Sapphier complex, B/s Tube company, O.P.Rd, Vadodara-390020 | Landline :[protected] Ext. 1507 | Direct :[protected] | Mobile : +[protected] | E-Mail : alpesh.[protected]@youtelecom.com
-----Original Message-----
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Monday, October 06, 2008 1:50 PM
To: 'Order'
Subject: RE: Alpesh N. Parmar (Urgent Case)
Thank you for your kind reply.
Please find herewith attached pdf document showing transaction on 30th September, 2008 for Rs. 2, 249.00 to INDIA TODAY BOOK CLUB DELHI IN.
Thanks & Regards.
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, B/s Tube company
Old Padra Road, Vadodara. Postal code 390020.
Mobile : +[protected]
-----Original Message-----
From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, October 06, 2008 1:03 PM
To: alpesh.[protected]@youtelecom.com
Subject: RE: Alpesh N. Parmar (Urgent Case)
Dear Member,
We sincerely apologize for the inconvenience caused in this regard.
With reference to your mail, I would like to bring this to your kind notice that we have taken up the matter with concern department and got the reference number (RE[protected]
Kindly provide us some time to look into this.
Hope you shall bear with us in the interim.
This is also to inform you that please mail us your credit card statement so that we can forward it to the account department to arrange your refund at the earliest.
We value our customer and trust that you enjoy our products.
Please, quote your membership number (ITBC[protected] for future interactions.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on[protected], 9:30 am to 6:30 pm, all 7 days)
Or email at [protected]@indiatodaybookclub.com
Warm Regards
Executive Relations
India Today Book Club
From: Alpesh Parmar [mailto:alpesh.[protected]@youtelecom.com]
Sent: Friday, October 03, 2008 11:46 AM
To: [protected]@indiatodaybookclub.com
Cc: response (ITBC)
Subject: Payment Issue-Membership no.-itpc07316315
Importance: High
Dear Sir/Madam,
My membership no. : itpc07316315
Name : Alpesh N. Parmar
Cont. no. : [protected]
As I received call from your representative, exactly don’t know but approx on 23rd to 25th September, 2008 regarding Adidas shoes, Holiday gift voucher and jewelry voucher for total cost Rs. 2249/- with 3 months installment. Also payment deduct from credit card after receiving the parcel as I talked. But when I checked my credit card statement, full payment is deducted without getting parcel instead of 3 months EMI. Also your representative told that when parcel come, I checked first it, and then give payment by credit card. But you have deducted the full amount first. I think you have cheat me. Your representative had taken my card number for the reference of zerox copy of my credit which I will give at the time of parcel collection. I want to cancel this order and refund my amount.
Thanks & Regards.
Alpesh Parmar - Executive VOIP
YOU Telecom India Pvt. Ltd.
3rd Floor, Sapphier complex, B/s Tube company
Old Padra Road, Vadodara. Postal code 390020.
Mobile : +[protected]
Was this information helpful?
From: [protected]@hotmail.com
To: [protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com; sunil.[protected]@intoday.com
Subject: FW: I have been cheated - Pls help !!! booking reference number[protected]
Date: Mon, 2 Nov 2009 05:59:18 +0000
Still no reply from anyone? Is INDIA TODAY top management not answerable to its customers??
Ziyaad Ginwala
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com; sunil.[protected]@intoday.com
Subject: FW: I have been cheated - Pls help !!! booking reference number[protected]
Date: Fri, 30 Oct 2009 12:27:51 +0000
PLS HELP ME... I AM LOSING PATIENCE!!
CAN ANY ONE OF YOU AT LEAST RESPOND TO MY MAIL?????
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com; sunil.[protected]@intoday.com
CC: [protected]@indiatodaybookclub.com
Subject: I have been cheated - Pls help !!! booking reference number[protected]
Date: Tue, 27 Oct 2009 17:32:23 +0000
Kindly go thru my complaint below and see what kind of mental harassment I am being subjected to. I request u to please resolve my complaint at the earliest, else I would have no option but to take legal recourse.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@indiatodaybookclub.com
Subject: RE: I have been cheated - Pls help !!! booking reference number[protected]
Date: Tue, 27 Oct 2009 07:10:59 +0000
Another one week delay!!! Do u realise how frustrating this is for me?? All I am asking u is to just confirm that u have received the set of 12 books along with my intimation letter !!!
Why should it take ONE whole week to just confirm such a simple thing?
How much time will it take for processing my refund??
Pls answer my specific questions... do not reply back in general / half hearted responses.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Tue, 27 Oct 2009 12:03:28 +0530
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that your order’s detail (return to origin) is not yet uploaded in our record due to some technical problem.
It’s our humble request to you kindly provide us week’s time to update and do the needful.
We request you to kindly quote your member-ship number or order booking ID in all future correspondences with us.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Prachi
Executive-Customer Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Tuesday, October 27, 2009 8:54 AM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
Importance: High
You must have received the return parcel yesterday. I have confirmed delivery with the courier company.
Now please let me know by when will the amount be refunded and how?
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Sun, 25 Oct 2009 12:02:05 +0530
Dear Member,
Thanks for mail to us.
With reference to your mail, we would like to inform you that as soon as your parcel will come back to us and updated in our database so we will do needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Friday, October 23, 2009 12:49 PM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
Thanks.
Pls note that I have despatched the complete set of 12 books + intimation letter via courier details below :
Name of Courier : Shree Maruti Courier Service Pvt. Ltd.
Docket No. : 4593 dated 23/10/2009
Kindly acknowledge as soon as you receive the same, and also process the refund amount without any further delay.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Fri, 23 Oct 2009 10:07:59 +0530
Dear Member,
Our apologies for the inconvenience caused to you.
We request you to kindly send the complete parcel back to us on the address below:
India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi- 110068.
along with the photocopy of the invoice and an intimation letter giving the details of your requirement.
When your refuse parcel will update, we will arrange your refund the same.
We once again apologize for the inconvenience.
For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com. You can also contact us on our Helpline Number[protected], 9:30am to 6:30pm, all 7 days)
We assure you of our best services always.
Thanks & Regards,
Prachi
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Thursday, October 22, 2009 11:12 PM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
Please note that I shall be returning the parcel of 12 books along with the invoice photocopy subject to your confirming below conditions :
I shall be given a full refund of Rs.2, 598/- (invoice amount which i have paid to INDIA TODAY) + Rs. 500/- (courier charges) = Rs. 3, 098/-
You shall confirm the above over mail.
Kindly confirm the same so that I can despatch the parcel. Also let me know in whose name is the parcel to be sent?
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Thu, 22 Oct 2009 22:45:19 +0530
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail, we request you to send back the received parcel only to the given below address along with the photocopy of an invoice and a letter in which you have to mention your requirement.
As soon as the packet will be taken in stock, We will do the needful as per your intimation.
We shall be happy to render any further assistance or clarification that you may require
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days)
Or Write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Sami Hasan
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Wednesday, October 21, 2009 6:11 PM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
I have not sent any documents to big city. Is it not clear to you from my mail dated 19th Oct '09 below (I have highlighted the same in red ink).
Please let me know whether you are refunding my amount. I have initiated legal action parallely.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Wed, 21 Oct 2009 15:50:18 +0530
Dear Member,
Thanks for mail to us.
please ignore the previous mail.
With reference to your mail, we inform you that if you have send the all documents sent the big city so its not possible to refund your amount.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Wednesday, October 21, 2009 6:57 AM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
Why was I not informed about these "hidden" charges at the time of giving me the offer, or at the time when I made the payment for the 12 books????!!
I have never received any such clarification / offer in writing from your end, neither the INDIA TODAY executive clarified this over phone.
Even the vouchers that I have received have expired even before I received them!!!
It is very obvious that I have been cheated of my hard earned money. As of now, I am no longer interested in continuing with this offer and I am requesting INDIA TODAY to refund my full amount of Rs. 2, 598/- OR else I have already initiated legal proceedings.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Wed, 21 Oct 2009 00:02:00 +0530
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your e-mail we would like to inform you that for Holiday voucher these are utility charges & regarding Air ticket voucher, we are proving only basic fare of the journey & 7000 Rs. will be paid toward taxes.
We will be happy to render any further assistance or clarification that you may require.
Assure you our best possible services always.
For further queries & assistance please feel free to call at our helpline[protected]
Warm Regards,
Sami Hasan
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Monday, October 19, 2009 12:27 PM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
Yes I have finally received the two vouchers (holiday and return air fare) after over a month (despite claims of sending the same within 10 days) and that after multiple phone calls from my side to big city!!!
However, I am not going to utilise the same as I have decided to take legal action against INDIA TODAY for cheating and harassing me.
For your info, the vouchers sent by big city have long expired even before I received them. Secondly, big city is asking me to send DD of Rs.7, 000/- with the flight voucher and also a DD of Rs.899/- with the holiday voucher !!! How then is this scheme FREE???
It is thus that I have decided to go to court with me case. As it is, you peope do not seem to understand my complaint, neither is there any sincere effort to resolve my problem as is evident from the silly responses you are giving below in response to my complaint.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Sun, 18 Oct 2009 12:23:13 +0530
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to have you recived your promocode from big city or not so that we can do the needul
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Friday, October 16, 2009 2:58 PM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
It seems u have not understood my complaint. The terms and conditions sent by you below are pertaining to the holiday voucher and not to the flight voucher.
Also, these terms and conditions were never shared with me at the time of giving me the offer. I would appreciate if you could call me on[protected], so that I can explain the problem.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Fri, 16 Oct 2009 13:15:38 +0530
Dear Member,
Thanks for mail to us.
With reference to your mail, we would like to inform you that kindly go through the attachment and as per our terms and condition you have to follow all the terms and condition.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Friday, October 16, 2009 11:14 AM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
My mails to [protected]@bigcity are not being replied to. When i called them up on[protected], they said that this problem shall be resolved by INDIA TODAY and has nothing to do with them.
Kindly resolve my complain, or else I have no choice but to take legal action.
I am also not able to get through your customer care nos.
Regards,
Ziyaad Ginwala.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Sun, 11 Oct 2009 13:34:36 +0530
Dear Member,
Thanks for mail to us.
With reference to your mail, we would like to inform you that kindly Call at[protected] or email at [protected]@bigcity.in.
They will do the needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Prachi
Executive Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Saturday, October 10, 2009 10:17 AM
To: response (ITBC)
Subject: RE: I have been cheated - Pls help !!!
My attempts at calling your customer care have failed. Secondly, i cannot explain the entire story over phone, especially when I am being charged for the call.
Thirdly, this has nothing to do with bigcity people. It is INDIA TODAY who have cheated me by making false promise.
Hence, pls resolve my problem.
Regards.
[protected][protected][protected][protected]
From: [protected]@indiatodaybookclub.com
To: [protected]@hotmail.com
Subject: RE: I have been cheated - Pls help !!!
Date: Sat, 10 Oct 2009 09:07:10 +0530
Dear Member,
Thanks for mail to us.
With reference to your mail, we would like to inform you that kindly Call at[protected] or email at [protected]@bigcity.in.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
[protected][protected][protected][protected]
From: Ziyaad Ginwala [mailto:[protected]@hotmail.com]
Sent: Wednesday, October 07, 2009 12:47 PM
To: response (ITBC)
Subject: I have been cheated - Pls help !!!
Trust you to be in the best of health. I have been an avid reader of your INDIA TODAY and MEN's HEALTH magazines for the past so many years and I have a regular subscription to both these magazines. I would like to bring to your notice how I am feeling cheated by INDIA TODAY book club offer.
I was sent an offer on 22nd July (mail is attached below along with the offer as attachment). As per the offer, I was promised a free 2 nights / 3 days holiday along with free return air ticket at select destinations in exchange for my procuring a set of 12 books from India Today Book Club.
I immediately availed of this offer after going thu all terms and conditions and made payment of Rs. 2, 598/- for the books imemdiately thru my CC over phone thru your executive.
I was informed that I shall be receiving further instructions after receiving the books.
Upon receipt of books, I followed the procedure as specified in your website to avail my holiday voucher and flight voucher.
As per procedure, I sent the filled up forms to Bangalore on 28th August for both holiday and flight voucher.
I was to receive the vouchers within 10 working days, however nothing came for the next one month. Upon repeated calling to Bangalore, I finally got my flight voucher.
To my utter shock and surprise, I am informed that I have to now send a DD of Rs. 7000/- towards airprort taxes, etc. along with the select destinations !!!
Please note that this was never communicated to me during any of my converstaions / correspondence with your executives whilst going thru the offer.
I thus feel that someone has cheated me of my money and time and I thus seek your help.
I must also point out here that I have not yet received the holiday voucher !!!
I am enclosing the procedure as well for your reference.
Please also note that thru my reference, 20 of my friends / relatives too had availed of this offer and now all o[censored]s are feeling cheated as no one had informed us either in writing or verbally about the Rs.7000/- extra payment.
I am writing to you as all my efforts at reaching customer care have gone in vain. Even the person who provided the original offer is not answering our calls.
Pls help.
Regards,
Ziyaad Ginwala
M : +[protected]
[protected][protected][protected][protected]
Date: Wed, 22 Jul 2009 11:42:52 +0530
Subject: 12 Books+ Holiday Package+ Air Tickets
From: [protected]@offers.indiatodaybookclub.com
To: [protected]@gmail.com; [protected]@yahoo.co.in; [protected]@gmail.com; [protected]@rediffmail.com; [protected]@yahoo.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@yahoo.in; amzad.[protected]@gmail.com
Dear Sir,
Please find the attachment Our executive Will get back to you ASAP
Thanks and Regards
ITBC