Regional Passport Office Hyderabad — is it functioning

Address:

Hyderabad, Andhra Pradesh

My parents applied for renewing the passports in month of Feb 2011 and till now they didnt recieve. They are about to come to USA in this summer and just becuase of some non efficient staff sitting in hyderabad ppoffice. its shame for our country for sucha a sloppy work. I heard its only in hyderbad rest all other offices are processing efficiently.

thanks