Regional Passport Office Jaipur — passport not yet issued

I filed an application for my mother Gandhari Kataria for passport on 3.4.2009 along with mine and my two children. In May first week the police verification was done. Following this i recieved an intimation to furnish ppf forms once again. This I furnished in June itself and sent by speed post . However the passport has not been issued till date. I sent the forms once again through speed post to the passport office Jaipur in last week of august. However there is no intimation for the same till date. I have filed complaints on various forums on the web but to no avail. I hope that this once the MATTER WILL BE TAKEN SERIOUSLY. If there is nobody to hear these problems I wonder why these websites have been launched.