Comments
I agree with this comment. They will not mention why the amount was deducted, why it was not informed the customer earlier etc.
Government needs to take an action against these things. They need to do right guidelines for these providers. They are acting on their own and wish.
Even when the receipt is generated, it will not provide the details of which channel and what amount and how long will it come etc.
Even petty shops are able to give a detailed billing, these guys are doing like this. Very very very bad service...Not recommended at all.
Government needs to take an action against these things. They need to do right guidelines for these providers. They are acting on their own and wish.
Even when the receipt is generated, it will not provide the details of which channel and what amount and how long will it come etc.
Even petty shops are able to give a detailed billing, these guys are doing like this. Very very very bad service...Not recommended at all.
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BIG TV — UNAUTHORISED DEDUCTION OF AMOUNT
I am a BIG TV Customer. My BIG TV Smart Card No is[protected]. The monthly subscription is Rs 135/-. I had recharged my smart card for Rs 300 on 14 May 10. From first week of June 2010, I was unable to view any channel. I lodged several complaints with BIG TV CUSTOMER CARE in the form of telephone calls and emails. No positive response emerged from BIG TV. They in turn duducted all my balance amount in the smart card. However, they assured me that all the deducted amount will be reverted back into my account in a day or two, provided I should further recharge my account.I further recharged my account for Rs 200/-. That amount too was deducted. Now I am wasting my time calling the customer care. The Customer Care Executives insisted that, it is the fault of the company and not of theirs.
It is not understood as to why a lackadaisical approach is being taken by BIG TV. The deduction of amount is purely unauthorised and clearly indicates their inability to clarify the complaints of the customer. I am hoping that, all the amount deducted will be reverted back to me by the BIG TV. Else, I should take legal action against theCompany