Reliance - BIG TV — Accountability

I bought two set up boxes for home and here is the series of events that caused pain:

1. It took 7 days for installation against comittment of 24 hours!
2. The Installation Guy was ill-equiped, he brought defective pin that is fixed in antenna.
3. He took another 2 days to bring a working pin.
4. Reliance Web world gave recharge coupons worth Rs. 1500 against Rs.2500 per the plan.
5. The Installation Guy did not tell that coupons are less than what it should be for.
6. After three months the services were withdrawn as coupons were for lower value.
7. Customer Care number was not getting connected.
8. It took 3 days to connect to customer care and they hung up with a promise to fix issues in next 48 hours
9. No one called back
10. I had to approach Area Sales Manager, who denied the charge of providing coupons of lesser value.
11. I recharged for Rs. 1500 and made request to switch over to new plan.
12. Again the balance vanished in 2 months - customer care tells old plan was not activated.
13. Customer care expressed helplessness in providing account statement.

I wish some one would have offered some exchange scheme for set up boxes... its a nightmare at my place to see blank screen without pre-notice... and contacting customer care and getting issues resolved is a challenge... no one should think of buying it unless he wishes to test his patience.