[Resolved]  Reliance - BIG TV — Money deducted without activation.

I am a subscriber of Reliance - Big TV for last 1 year. My Subscription ID is[protected].

My earlier subscription ends on 27-Sep-09. So I called your Customer services and enquired for the latest packages. I wanted the South Platninum Package + Regional package (Telugu) for 1 year. Your service representative asked me to recharge with Rs. 3,750 (for South Platinum Pack for 1 year) + Rs. 60 (for 1 regional pack for 1 year) + Rs. 14 (previous balance was there against my subscription) = 3,824.

So I have recharged my account with Rs. 4,000.00 on 12-Sep-09 (Transaction ID: 129568). And I made around 7 calls to activate both the packages (South Platninum Package + Regional package -Telugu) for 1 year. But due to what reason I do not know the packages were not activated and more to the surprise some of the channels gone off since yesterday (more than 50% of channels). It is very hard to get the customer care nos. of your Big TV. Even we get we have to be online for 1/2 hour. After explaining our problem, the problem still remains.

I request any one solve my problem.
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Aug 14, 2020
Complaint marked as Resolved 
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BIG TV Service is bakwas...
Complaint Number:[protected], its been 30 days no one is ready to take

responsibility.
Smart Card Number:[protected].

Guys Please don't go for BIG TV, they are second government.
Yes, Reliance BIG TV is bull service providers, they trap the customers in such a way that they grab the money from customers first saying the service will be provided with in 48 hrs... (eg: i made a request for upgrading the service to HD DVR set top box (STB). one representative said to recharge the exisitn service with 5999 / - so that i can get the STB. by mistake i done that keeping in mind that it will be done. but i got trapped (the mode of payment what they defined for this is wrong). now threre is no STB still now for me. but the amount is with them. no reponse still now from them. Note: The HD DVR STB they are giving with out HDMI cable (may be the STB is that much inteligent to srvice with out HDMI Cable ;-) ) and for i called the TOLL Free which is chrgable from Airtel for 10 - 15 times but no response. asked to Forward the Call to there Team lead or Team Manager, call forwarded but the Call continues until it disconnected but no one will be online ( so all are Irrresponsable) from the Reliance BIG TV team . so better i suggest you no one should go to opt for the service, its a buill srevice. bcoz of this i converted the amouont recharged for STB to Platinum Pack for the existing service whihc cost 3500/- but still more 2400/- is still with them. so its some thing like traping the customers and making the money ( Well expirenced than the Thiefs/ Police Man on Traffic. so its a Verry BIG BIG BIG TV Service providers dont trust them . be care ful once you start giving the orders or requests to Reliance BIG TV
Hi All,
Please do not buy Reiliance BIG TV, there are BIG for name only and there is no respose from customer care(CC).I purchase BIG connection in March10 and got signal lost problem in June13, till now i have made 20 calls to CC, they promissed engineer will come within 48 hrs and ia m still waiting for that. I hope if i give this much effort to get GOD i might get that. But BIG TV are bigger than GOD and not able to find them. I will suggest all users to use local Cable only as they are reachable and can resolve issue within some time limit of 1-2 hrs. Please do not choose Reliance BIG Joker TV.
I AM VERY DISAPPOINT BY THE COMPANY SYSTEM, COMPANY HAS GIVEN THE COMPLAIN NO[protected] AGIAST FALLS CHRAGE AND SECOND CASH TAKEN BY TECHNICIAN[protected]. STILL NOT SOLVE, AND MY TV IS NOT WORKING .
IN SUCH SANNERIO HOW THE CUSTOMER WILL SATISFY BY YOUR SERVICES.


NEERAJ-[protected]
veery worst service i am rechage to the Oxegen merchant to give a no[protected] my smaret card no[protected]
poor servicemy card no[protected]
vineet [protected]

big tv set up box problem

big tv no[protected] name R.karthik TV NOT WORKING PROPERLY

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