Reliance Big Tv — Poor customer care executives

Reliance Big Tv — Poor customer care executives

R Rajat Yadav from Gurgaon, Haryana

I purchased Reliance Big TV a month back and since last one week my big tv remote is not working.So i called the customer care for one of my most horrible experiences.A person with a name Gaurav Kumar attended my call . I told him my problem then he asked me for the Card No . I asked him to hold for a while to so that I get the card no and he asked me to call after 15 minutes after getting the card no, and that is when I asked him " cannot you hold for 2 seconds".After i gave him the card no he told me that it takes 350 Rs to replace the remote.I told him that my big tv is under warranty and there is no water or physical damage.I asked him to give me my complain number .He told me to call after 15 minutes his server is not working but I am sure he was just making an excuse so that he dos not have to work it is somone else who will attend me in the next call.And that is what Big TV is .And now you know how BIG a problem it is. Was this information helpful? No (0) Yes (0)

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Comments

K N Shanmugham

from Bengaluru, Karnataka

My Customer No is[protected]. I made the payment and got connection by mid Sep. 09. It is not working for the past four days and when I made the complaint to Call center the reply was routine mentioning that it will be restored within 24 hrs, but after 24 hrs. it is impossible to get the Call center operator. 'Reply is that all operators are busy'. I sent a mail to regoster my complaint and the reply is that I should register the complaint by phone. There is no reply from any nof the nos. who did the installation and from the Net.

IT APPEARS TO BE THE BIGGEST FRAUD !!!

I WOULD PREFER TO GET THE REFUND BUT DO NOT KNOW HOW TO PROCEED. I THINK A ASSOCIATION IS TO BE FORMED AND ACTION TAKEN..

Sayon Karanjai

from Mysore, Karnataka

Hi,

I had purchased 1 year pack last year. It got over today. for that i recharged my account "[protected]" with RS 650. Just next moment when i checked my account it turned out that they had deducted RS 11 because of negative balance. After 1 hour when i checked they have again deducted RS 11. When i called Customer care they said because of the Elite pack and English pack they have deducted they money. When i checked my Big Tv service i was not able to view they channels. When i said this this to the Customer care executive "Named : Praveen" he said to wait. when he told me to check i was able to see they channels. Then i came to know what he did. He Not only activated that two packs he also activated the Total Pack also i.e South Special pack. When i asked him why he has done it like that he told that it happens automatically. I think before doing that they should have told that it will happen. My money got deducted for that pack (South special + Elite + English) and money got deducted. Actaully i wanted to subscribe for some other pack. But that executive is not ready to accept his mistake or Refund me back the money so that i can subscribe some other pack. This is really bad. This is a Fraud by the Customer Care executive as well as Company. Please help me out how to approach Consumer Forum or any other services so that proper step can be taken by me.