Reliance Big Tv — BIG TV IS BIG MISTAKE

Reliance Big Tv — BIG TV IS BIG MISTAKE

V venkatesh from Bengaluru, Karnataka

I purchased BigTV on 20-Sep-2008 from Indira Nagar Reliance web world in Bangalore. I raised work order for installation and installation was started after 10pm on 25-Sep-2008. The remote control came with the set-top-box was not working and engineer asked me to check with the store where I purchased. When I went to Indira nagar on 28-Sep-2008 they asked me to report to Big TV customer care. I registered a complaint there but some one in customer support registered a wrong complaint. When I followed up again, I registered a new complaint for remote control issue. My complaint no is. 76962000. From then, I’m following up with Big TV customer care but they simply saying that they have sent mail to some one and my complaint is in resolution state and it will be resolved by tomorrow. So far so many tomorrows are gone. Then, I went to Indira Nagar Reliance web world in Bangalore, they told they can’t do anything; I have to follow-up with Big TV customer care only. They gave me a local head’s contact no. but that number is either switched off or not at all picking up the call. His name is Arun and his number is [protected]. I spent lot of money in calling Big TV customer care every day but all went vain. Was this information helpful? No (0) Yes (0)

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Comments

antonysg

from Bengaluru, Karnataka

He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money, so why will they care now? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm. What use is the mpeg4 technology if your Tv is blank most of the time?

ganesh

from Pune, Maharashtra

This is not true, if you think twice on working of big companies or MNC you will come to know that a company will only become MNC if it is giving after sales service to their customers. Reliance is a huge organization as we all know, no such big company can make mistake by not providing after sales service to customer. if reliance wants to increase their sales then Big tv will provide good service. and according to me reliance is giving its best to attract customers, big tv is superb product by reliance...