[Resolved]  Reliance Big-Tv — deficiency of services

Address:

Sundargarh, Odisha

I Anindita Sengupta, am a cutomer of Relaince Big-tv ,Rourkela,Orissa,bearing the consumer no.[protected],has been deprived by the local agent here from viewing the channels of my liking excepting gyan darshan, since the 25th of June 2010.from 1.00 PM onwards.For two to three consecutive days a local customer care service personal has been insisting on a change of set top box without any valid reason.When his proposal of buying a new set top box was not agreed to,my services have been disabled.Each time the local office is contacted they give evasive answers like my balalnce might be ' 0'. However on the 25th itself there was a message on my tv screen at 1pm that I had a balance of Rs.80.when the customer care helpine is contacted we get a reply through the phone that-'all channels in this rout are busy'.Had there been something wrong with the set top box it would not shown a good signal message on the tv screen.I think its just a trick of the local agent here to sell new set top box to the customer through deception.I am a consumer of the Big-tv since a year.Please do something about this strange problem.