Reliance Big Tv — Pathetic service after sales

Address:

Varanasi, Uttar Pradesh

Reliance Big TV provides pathetic service after sales. I have subscribed to Long Term Pack of Reliance Big TV DTH. A week back , my Big TV connection started showing Poor Signal. I contacted Call Center and registered a complaint on 26/10/2010. On 27/10/2010, their service engineer visited my Home but he left without solving the problem. To my utter surprise I got a message from Reliance Big TV on 28/10/10 announcing rectification of my problem to my satisfaction. I enquired call center but they informed that as per feedback available with them, my problem has been solved. Frustrated, I had to register another complaint on 29/10/10. Since then, I am getting only assurances. it is 01//11/2010 but no service engineer has visited my residence to attend the problem. However, I receive the calls from anonymous locations, giving me information " Sir, my service engineer shall visit your home today". God knows, from which country that invisible man is taking off to reach my home. I am sure that Reliance Big TV is a Big failure in customer service area.

Virendra Kumar
BIG TV Smart Card No.[protected]
My cell no. is [protected]